<div class="chartlet-wrapper chartlet-responsive chartlet-bp-640"><style>.chartlet-wrapper.chartlet-responsive{display:block;width:100%;container-type:inline-size}.chartlet-variant-mobile{display:none}@container (max-width:639px){.chartlet-bp-640 .chartlet-variant-desktop{display:none}.chartlet-bp-640 .chartlet-variant-mobile{display:block}}</style><figure class="chartlet-figure" data-viz="chart"><figcaption>Levels of support</figcaption><div class="chartlet-variant-desktop"><svg xmlns="http://www.w3.org/2000/svg" width="760" height="360" viewBox="0 0 760 360" id="chartlet-d0459b2b957addd7" role="img" aria-labelledby="chartlet-d0459b2b957addd7-title chartlet-d0459b2b957addd7-description" class="chartlet-root"><title id="chartlet-d0459b2b957addd7-title">Levels of support</title><desc id="chartlet-d0459b2b957addd7-description">Pyramid of 4 levels, from the top: Escalation 20; Specialists 140; First line 900; Self-service 6400.</desc><style>.chartlet-root{--chartlet-text:#172033;--chartlet-muted:#344054;--chartlet-grid:#d9dee8;--chartlet-zero:#667085;--chartlet-accent:#2563eb;--chartlet-background:#fff;--chartlet-color-1:#2563eb;--chartlet-color-2:#c2410c;--chartlet-color-3:#475569;--chartlet-color-4:#111827;max-width:100%;height:auto;font-family:Inter,ui-sans-serif,system-ui,sans-serif;color:var(--chartlet-text)}#chartlet-d0459b2b957addd7 .chartlet-title{font-size:22px;font-weight:650;fill:var(--chartlet-text)}#chartlet-d0459b2b957addd7 .chartlet-label,#chartlet-d0459b2b957addd7 .chartlet-tick,#chartlet-d0459b2b957addd7 .chartlet-value,#chartlet-d0459b2b957addd7 .chartlet-value-inverse,#chartlet-d0459b2b957addd7 .chartlet-axis-title{font-size:12px;fill:var(--chartlet-muted)}#chartlet-d0459b2b957addd7 .chartlet-value,#chartlet-d0459b2b957addd7 .chartlet-value-inverse{font-weight:600}#chartlet-d0459b2b957addd7 .chartlet-value{fill:var(--chartlet-text)}#chartlet-d0459b2b957addd7 .chartlet-value-inverse{fill:var(--chartlet-background)}#chartlet-d0459b2b957addd7 .chartlet-axis-title{font-weight:600}#chartlet-d0459b2b957addd7 .chartlet-grid{stroke:var(--chartlet-grid);stroke-width:1}#chartlet-d0459b2b957addd7 .chartlet-zero{stroke:var(--chartlet-zero);stroke-width:1.5}#chartlet-d0459b2b957addd7 .chartlet-bar,#chartlet-d0459b2b957addd7 .chartlet-point{fill:var(--chartlet-accent)}#chartlet-d0459b2b957addd7 .chartlet-line{fill:none;stroke:var(--chartlet-accent);stroke-width:3;stroke-linecap:round;stroke-linejoin:round}#chartlet-d0459b2b957addd7 .chartlet-background{fill:var(--chartlet-background)}#chartlet-d0459b2b957addd7 .chartlet-funnel-bar{fill:var(--chartlet-color-1);stroke:none}#chartlet-d0459b2b957addd7 .chartlet-funnel-rate{font-size:12px;font-weight:600;fill:var(--chartlet-text)}#chartlet-d0459b2b957addd7 .chartlet-legend{font-size:12px;fill:var(--chartlet-muted)}</style><polyline points="404.42,12 404.42,12 474.511,56 334.329,56 404.42,12" class="chartlet-funnel-bar"><title>Escalation: 20</title></polyline><text x="101.72" y="38" text-anchor="end" class="chartlet-label">Escalation</text><text x="736" y="38" text-anchor="end" class="chartlet-label">20</text><polyline points="329.55,59 479.29,59 549.381,103 259.459,103 329.55,59" class="chartlet-funnel-bar"><title>Specialists: 140</title></polyline><text x="101.72" y="85" text-anchor="end" class="chartlet-label">Specialists</text><text x="736" y="85" text-anchor="end" class="chartlet-label">140</text><polyline points="254.681,106 554.159,106 624.25,150 184.59,150 254.681,106" class="chartlet-funnel-bar"><title>First line: 900</title></polyline><text x="101.72" y="132" text-anchor="end" class="chartlet-label">First line</text><text x="736" y="132" text-anchor="end" class="chartlet-label">900</text><polyline points="179.811,153 629.029,153 699.12,197 109.72,197 179.811,153" class="chartlet-funnel-bar"><title>Self-service: 6400</title></polyline><text x="101.72" y="179" text-anchor="end" class="chartlet-label">Self-service</text><text x="736" y="179" text-anchor="end" class="chartlet-label">6400</text></svg></div><div class="chartlet-variant-mobile"><svg xmlns="http://www.w3.org/2000/svg" width="380" height="380" viewBox="0 0 380 380" id="chartlet-d0459b2b957addd7-m" role="img" aria-labelledby="chartlet-d0459b2b957addd7-m-title chartlet-d0459b2b957addd7-m-description" class="chartlet-root"><title id="chartlet-d0459b2b957addd7-m-title">Levels of support</title><desc id="chartlet-d0459b2b957addd7-m-description">Pyramid of 4 levels, from the top: Escalation 20; Specialists 140; First line 900; Self-service 6400.</desc><style>.chartlet-root{--chartlet-text:#172033;--chartlet-muted:#344054;--chartlet-grid:#d9dee8;--chartlet-zero:#667085;--chartlet-accent:#2563eb;--chartlet-background:#fff;--chartlet-color-1:#2563eb;--chartlet-color-2:#c2410c;--chartlet-color-3:#475569;--chartlet-color-4:#111827;max-width:100%;height:auto;font-family:Inter,ui-sans-serif,system-ui,sans-serif;color:var(--chartlet-text)}#chartlet-d0459b2b957addd7-m .chartlet-title{font-size:22px;font-weight:650;fill:var(--chartlet-text)}#chartlet-d0459b2b957addd7-m .chartlet-label,#chartlet-d0459b2b957addd7-m .chartlet-tick,#chartlet-d0459b2b957addd7-m .chartlet-value,#chartlet-d0459b2b957addd7-m .chartlet-value-inverse,#chartlet-d0459b2b957addd7-m .chartlet-axis-title{font-size:12px;fill:var(--chartlet-muted)}#chartlet-d0459b2b957addd7-m .chartlet-value,#chartlet-d0459b2b957addd7-m .chartlet-value-inverse{font-weight:600}#chartlet-d0459b2b957addd7-m .chartlet-value{fill:var(--chartlet-text)}#chartlet-d0459b2b957addd7-m .chartlet-value-inverse{fill:var(--chartlet-background)}#chartlet-d0459b2b957addd7-m .chartlet-axis-title{font-weight:600}#chartlet-d0459b2b957addd7-m .chartlet-grid{stroke:var(--chartlet-grid);stroke-width:1}#chartlet-d0459b2b957addd7-m .chartlet-zero{stroke:var(--chartlet-zero);stroke-width:1.5}#chartlet-d0459b2b957addd7-m .chartlet-bar,#chartlet-d0459b2b957addd7-m .chartlet-point{fill:var(--chartlet-accent)}#chartlet-d0459b2b957addd7-m .chartlet-line{fill:none;stroke:var(--chartlet-accent);stroke-width:3;stroke-linecap:round;stroke-linejoin:round}#chartlet-d0459b2b957addd7-m .chartlet-background{fill:var(--chartlet-background)}#chartlet-d0459b2b957addd7-m .chartlet-funnel-bar{fill:var(--chartlet-color-1);stroke:none}#chartlet-d0459b2b957addd7-m .chartlet-funnel-rate{font-size:12px;font-weight:600;fill:var(--chartlet-text)}#chartlet-d0459b2b957addd7-m .chartlet-legend{font-size:12px;fill:var(--chartlet-muted)}#chartlet-d0459b2b957addd7-m .chartlet-title-small{font-size:18px}</style><polyline points="214.42,12 214.42,12 242.176,56 186.664,56 214.42,12" class="chartlet-funnel-bar"><title>Escalation: 20</title></polyline><text x="89.72" y="38" text-anchor="end" class="chartlet-label">Escalation</text><text x="368" y="38" text-anchor="end" class="chartlet-label">20</text><polyline points="184.772,59 244.068,59 271.824,103 157.016,103 184.772,59" class="chartlet-funnel-bar"><title>Specialists: 140</title></polyline><text x="89.72" y="85" text-anchor="end" class="chartlet-label">Specialists</text><text x="368" y="85" text-anchor="end" class="chartlet-label">140</text><polyline points="155.124,106 273.716,106 301.472,150 127.368,150 155.124,106" class="chartlet-funnel-bar"><title>First line: 900</title></polyline><text x="89.72" y="132" text-anchor="end" class="chartlet-label">First line</text><text x="368" y="132" text-anchor="end" class="chartlet-label">900</text><polyline points="125.476,153 303.364,153 331.12,197 97.72,197 125.476,153" class="chartlet-funnel-bar"><title>Self-service: 6400</title></polyline><text x="89.72" y="179" text-anchor="end" class="chartlet-label">Self-service</text><text x="368" y="179" text-anchor="end" class="chartlet-label">6400</text></svg></div><p class="chartlet-source">Source: Illustrative support organization</p><details class="chartlet-data" data-viz-text><summary>Show chart data</summary><table><caption>Data for Levels of support</caption><thead><tr><th scope="col">Level</th><th scope="col">Position</th><th scope="col">Value</th></tr></thead><tbody><tr><th scope="row">Escalation</th><td>1</td><td>20</td></tr><tr><th scope="row">Specialists</th><td>2</td><td>140</td></tr><tr><th scope="row">First line</th><td>3</td><td>900</td></tr><tr><th scope="row">Self-service</th><td>4</td><td>6400</td></tr></tbody></table></details></figure></div>