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#chartlet-2505355c75a891d0-m .chartlet-n-3 .chartlet-seq-box{stroke-width:3}.chartlet-wrapper:has(#chartlet-2505355c75a891d0-focus-4:checked) #chartlet-2505355c75a891d0-m .chartlet-f-4{opacity:1}.chartlet-wrapper:has(#chartlet-2505355c75a891d0-focus-4:checked) #chartlet-2505355c75a891d0-m .chartlet-n-4 .chartlet-flow-node,.chartlet-wrapper:has(#chartlet-2505355c75a891d0-focus-4:checked) #chartlet-2505355c75a891d0-m .chartlet-n-4 .chartlet-seq-box{stroke-width:3}</style><details class="chartlet-focus"><summary>Focus</summary><fieldset><label><input type="radio" name="chartlet-2505355c75a891d0-focus" checked> Show all</label><label><input type="radio" name="chartlet-2505355c75a891d0-focus" class="chartlet-focus-node" id="chartlet-2505355c75a891d0-focus-0"> Collect tickets</label><label><input type="radio" name="chartlet-2505355c75a891d0-focus" class="chartlet-focus-node" id="chartlet-2505355c75a891d0-focus-1"> Find patterns</label><label><input type="radio" name="chartlet-2505355c75a891d0-focus" class="chartlet-focus-node" id="chartlet-2505355c75a891d0-focus-2"> Fix the cause</label><label><input type="radio" name="chartlet-2505355c75a891d0-focus" class="chartlet-focus-node" id="chartlet-2505355c75a891d0-focus-3"> Write it down</label><label><input type="radio" name="chartlet-2505355c75a891d0-focus" class="chartlet-focus-node" id="chartlet-2505355c75a891d0-focus-4"> Train the team</label></fieldset></details><figure class="chartlet-figure" data-viz="chart"><figcaption>The improvement cycle of a support team</figcaption><div class="chartlet-variant-desktop"><div class="chartlet-stage"><svg xmlns="http://www.w3.org/2000/svg" width="760" height="560" viewBox="0 0 760 560" id="chartlet-2505355c75a891d0" role="img" aria-labelledby="chartlet-2505355c75a891d0-title chartlet-2505355c75a891d0-description" class="chartlet-root"><title id="chartlet-2505355c75a891d0-title">The improvement cycle of a support team</title><desc id="chartlet-2505355c75a891d0-description">Cycle of 5 steps: 1 Collect tickets (every channel); 2 Find patterns (weekly); 3 Fix the cause; 4 Write it down; 5 Train the team; the last leads back to Collect tickets. 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603.422,379.375 602.905,380.544 602.382,381.709 601.854,382.872 601.319,384.033 600.778,385.19 600.231,386.345 599.678,387.496 599.119,388.645 598.554,389.791 597.983,390.934 597.406,392.074 596.823,393.21 596.234,394.344 595.639,395.475 595.038,396.602 594.431,397.727 593.819,398.848 593.2,399.966 592.576,401.08 591.946,402.192 591.31,403.3 590.669,404.405 590.021,405.506 589.368,406.604 588.709,407.699 588.044,408.79 587.374,409.877 586.698,410.961 586.016,412.042 585.329,413.119 584.636,414.192 583.937,415.261 583.233,416.327 582.523,417.39 581.808,418.448 581.087,419.503 580.36,420.554 579.629,421.601 578.891,422.645 578.148,423.684 577.4,424.72 576.647,425.751 575.887,426.779 575.123,427.802 574.353,428.822 573.578,429.838 572.798,430.849 572.012,431.857 571.221,432.86 570.425,433.859 569.624,434.854 568.817,435.845 568.005,436.831 567.188,437.814 566.366,438.792 565.539,439.765 564.707,440.735 563.869,441.699 563.027,442.66 562.18,443.616" class="chartlet-flow-edge"><title>Find 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286.625,55.873 287.807,55.388 288.991,54.908 290.178,54.434 291.367,53.967 292.558,53.506 293.752,53.052 294.948,52.603 296.147,52.161 297.348,51.725 298.551,51.295 299.757,50.872 300.964,50.455 302.174,50.044 303.386,49.64 304.6,49.242 305.816,48.851 307.034,48.465" class="chartlet-flow-edge"><title>Train the team → Collect tickets</title></polyline><polyline points="308.924,51.558 315.615,45.948 306.953,44.841 308.924,51.558" class="chartlet-flow-head"/></g><g class="chartlet-f chartlet-n-0 chartlet-f-0 chartlet-f-1 chartlet-f-4"><rect x="318.925" y="14.8" width="122.15" height="50" class="chartlet-diagram-shadow"/><rect x="318.925" y="12.3" width="122.15" height="50" class="chartlet-flow-node chartlet-role-blue"><title>Collect tickets: every channel</title></rect><text x="380" y="34.3" text-anchor="middle" class="chartlet-flow-label">Collect tickets</text><text x="380" y="48.3" text-anchor="middle" class="chartlet-flow-sublabel">every channel</text><circle cx="320.925" cy="14.3" r="8" class="chartlet-diagram-badge"/><text x="320.925" y="17.8" text-anchor="middle" class="chartlet-diagram-badge-text">1</text></g><g class="chartlet-f chartlet-n-1 chartlet-f-0 chartlet-f-1 chartlet-f-2"><rect x="550.983" y="183.4" width="122.15" height="50" class="chartlet-diagram-shadow"/><rect x="550.983" y="180.9" width="122.15" height="50" class="chartlet-flow-node chartlet-role-blue"><title>Find patterns: weekly</title></rect><text x="612.058" y="202.9" text-anchor="middle" class="chartlet-flow-label">Find patterns</text><text x="612.058" y="216.9" text-anchor="middle" class="chartlet-flow-sublabel">weekly</text><circle cx="552.983" cy="182.9" r="8" class="chartlet-diagram-badge"/><text x="552.983" y="186.4" text-anchor="middle" class="chartlet-diagram-badge-text">2</text></g><g class="chartlet-f chartlet-n-2 chartlet-f-1 chartlet-f-2 chartlet-f-3 chartlet-flow-role-critical"><rect x="462.345" y="456.2" width="122.15" height="50" class="chartlet-diagram-shadow"/><rect x="462.345" y="453.7" width="122.15" height="50" class="chartlet-flow-node chartlet-role-blue"><title>Fix the cause</title></rect><text x="523.42" y="482.7" text-anchor="middle" class="chartlet-flow-label">Fix the cause</text><circle cx="464.345" cy="455.7" r="8" class="chartlet-diagram-badge"/><text x="464.345" y="459.2" text-anchor="middle" class="chartlet-diagram-badge-text">3</text><circle cx="582.495" cy="455.7" r="8" class="chartlet-diagram-badge"/><text x="582.495" y="459.2" text-anchor="middle" class="chartlet-diagram-badge-text">!</text></g><g class="chartlet-f chartlet-n-3 chartlet-f-2 chartlet-f-3 chartlet-f-4"><rect x="175.505" y="456.2" width="122.15" height="50" class="chartlet-diagram-shadow"/><rect x="175.505" y="453.7" width="122.15" height="50" class="chartlet-flow-node chartlet-role-blue"><title>Write it down</title></rect><text x="236.58" y="482.7" text-anchor="middle" class="chartlet-flow-label">Write it down</text><circle cx="177.505" cy="455.7" r="8" 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y="545.5" text-anchor="middle" class="chartlet-diagram-badge-text">!</text></g><text x="46" y="546" text-anchor="start" class="chartlet-legend">Critical</text><g class="chartlet-flow-role-planned"><circle cx="119.72" cy="542" r="8" class="chartlet-diagram-badge"/><text x="119.72" y="545.5" text-anchor="middle" class="chartlet-diagram-badge-text">+</text></g><text x="133.72" y="546" text-anchor="start" class="chartlet-legend">Planned</text></svg><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-hs-0" for="chartlet-2505355c75a891d0-focus-0"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-hs-1" for="chartlet-2505355c75a891d0-focus-1"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-hs-2" for="chartlet-2505355c75a891d0-focus-2"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-hs-3" for="chartlet-2505355c75a891d0-focus-3"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-hs-4" for="chartlet-2505355c75a891d0-focus-4"></label></div></div><div class="chartlet-variant-mobile"><div class="chartlet-stage"><svg xmlns="http://www.w3.org/2000/svg" width="420" height="592" viewBox="0 0 420 592" id="chartlet-2505355c75a891d0-m" role="img" aria-labelledby="chartlet-2505355c75a891d0-m-title chartlet-2505355c75a891d0-m-description" class="chartlet-root"><title id="chartlet-2505355c75a891d0-m-title">The improvement cycle of a support team</title><desc id="chartlet-2505355c75a891d0-m-description">Cycle of 5 steps: 1 Collect tickets (every channel); 2 Find patterns (weekly); 3 Fix the cause; 4 Write it down; 5 Train the team; the last leads back to Collect tickets. 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130.59,90.724 131.294,90.31 132,89.9 132.708,89.493 133.419,89.091 134.132,88.692 134.846,88.296 135.563,87.905 136.282,87.517 137.003,87.133 137.726,86.752 138.451,86.376 139.177,86.003 139.906,85.634 140.637,85.269 141.369,84.908 142.104,84.55 142.84,84.197 143.578,83.847 144.318,83.501 145.06,83.159 145.804,82.821 146.549,82.487 147.296,82.157 148.045,81.83 148.795,81.508 149.548,81.189" class="chartlet-flow-edge"><title>Train the team → Collect tickets</title></polyline><polyline points="150.975,84.39 157.157,78.223 148.432,77.868 150.975,84.39" class="chartlet-flow-head"/></g><g class="chartlet-f chartlet-n-0 chartlet-f-0 chartlet-f-1 chartlet-f-4"><rect x="160.71" y="38.5" width="98.58" height="66" class="chartlet-diagram-shadow"/><rect x="160.71" y="36" width="98.58" height="66" class="chartlet-flow-node chartlet-role-blue"><title>Collect tickets: every channel</title></rect><text x="210" y="58" text-anchor="middle" class="chartlet-flow-label">Collect</text><text x="210" y="74" text-anchor="middle" class="chartlet-flow-label">tickets</text><text x="210" y="88" text-anchor="middle" class="chartlet-flow-sublabel">every channel</text><circle cx="162.71" cy="38" r="8" class="chartlet-diagram-badge"/><text x="162.71" y="41.5" text-anchor="middle" class="chartlet-diagram-badge-text">1</text></g><g class="chartlet-f chartlet-n-1 chartlet-f-0 chartlet-f-1 chartlet-f-2"><rect x="309.075" y="146.293" width="98.58" height="66" class="chartlet-diagram-shadow"/><rect x="309.075" y="143.793" width="98.58" height="66" class="chartlet-flow-node chartlet-role-blue"><title>Find patterns: weekly</title></rect><text x="358.365" y="165.793" text-anchor="middle" class="chartlet-flow-label">Find</text><text x="358.365" y="181.793" text-anchor="middle" class="chartlet-flow-label">patterns</text><text x="358.365" y="195.793" text-anchor="middle" class="chartlet-flow-sublabel">weekly</text><circle cx="311.075" cy="145.793" r="8" class="chartlet-diagram-badge"/><text x="311.075" y="149.293" text-anchor="middle" class="chartlet-diagram-badge-text">2</text></g><g class="chartlet-f chartlet-n-2 chartlet-f-1 chartlet-f-2 chartlet-f-3 chartlet-flow-role-critical"><rect x="252.404" y="320.707" width="98.58" height="66" class="chartlet-diagram-shadow"/><rect x="252.404" y="318.207" width="98.58" height="66" class="chartlet-flow-node chartlet-role-blue"><title>Fix the cause</title></rect><text x="301.694" y="347.207" text-anchor="middle" class="chartlet-flow-label">Fix the</text><text x="301.694" y="363.207" text-anchor="middle" class="chartlet-flow-label">cause</text><circle cx="254.404" cy="320.207" r="8" class="chartlet-diagram-badge"/><text x="254.404" y="323.707" text-anchor="middle" class="chartlet-diagram-badge-text">3</text><circle cx="348.984" cy="320.207" r="8" class="chartlet-diagram-badge"/><text x="348.984" y="323.707" text-anchor="middle" class="chartlet-diagram-badge-text">!</text></g><g class="chartlet-f chartlet-n-3 chartlet-f-2 chartlet-f-3 chartlet-f-4"><rect x="69.016" y="320.707" width="98.58" height="66" class="chartlet-diagram-shadow"/><rect x="69.016" y="318.207" width="98.58" height="66" class="chartlet-flow-node chartlet-role-blue"><title>Write it down</title></rect><text x="118.306" y="347.207" text-anchor="middle" class="chartlet-flow-label">Write it</text><text x="118.306" y="363.207" text-anchor="middle" class="chartlet-flow-label">down</text><circle cx="71.016" cy="320.207" r="8" class="chartlet-diagram-badge"/><text x="71.016" y="323.707" text-anchor="middle" class="chartlet-diagram-badge-text">4</text></g><g class="chartlet-f chartlet-n-4 chartlet-f-0 chartlet-f-3 chartlet-f-4 chartlet-flow-role-planned"><rect x="12.345" y="146.293" width="98.58" height="66" class="chartlet-diagram-shadow"/><rect x="12.345" y="143.793" width="98.58" height="66" class="chartlet-flow-node chartlet-role-blue"><title>Train the team</title></rect><text x="61.635" y="172.793" text-anchor="middle" class="chartlet-flow-label">Train the</text><text x="61.635" y="188.793" text-anchor="middle" class="chartlet-flow-label">team</text><circle cx="14.345" cy="145.793" r="8" class="chartlet-diagram-badge"/><text x="14.345" y="149.293" text-anchor="middle" class="chartlet-diagram-badge-text">5</text><circle cx="108.925" cy="145.793" r="8" class="chartlet-diagram-badge"/><text x="108.925" y="149.293" text-anchor="middle" class="chartlet-diagram-badge-text">+</text></g><g class="chartlet-flow-role-critical"><circle cx="20" cy="574" r="8" class="chartlet-diagram-badge"/><text x="20" y="577.5" text-anchor="middle" class="chartlet-diagram-badge-text">!</text></g><text x="34" y="578" text-anchor="start" class="chartlet-legend">Critical</text><g class="chartlet-flow-role-planned"><circle cx="107.72" cy="574" r="8" class="chartlet-diagram-badge"/><text x="107.72" y="577.5" text-anchor="middle" class="chartlet-diagram-badge-text">+</text></g><text x="121.72" y="578" text-anchor="start" class="chartlet-legend">Planned</text></svg><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-m-hs-0" for="chartlet-2505355c75a891d0-focus-0"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-m-hs-1" for="chartlet-2505355c75a891d0-focus-1"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-m-hs-2" for="chartlet-2505355c75a891d0-focus-2"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-m-hs-3" for="chartlet-2505355c75a891d0-focus-3"></label><label class="chartlet-hotspot" id="chartlet-2505355c75a891d0-m-hs-4" for="chartlet-2505355c75a891d0-focus-4"></label></div></div><p class="chartlet-source">Source: Team handbook</p><details class="chartlet-data" data-viz-text><summary>Show chart data</summary><table><caption>Data for The improvement cycle of a support team</caption><thead><tr><th scope="col">No.</th><th scope="col">Step</th><th scope="col">Notes</th><th scope="col">Role</th></tr></thead><tbody><tr><th scope="row">1</th><td>Collect tickets</td><td>every channel</td><td></td></tr><tr><th scope="row">2</th><td>Find patterns</td><td>weekly</td><td></td></tr><tr><th scope="row">3</th><td>Fix the cause</td><td></td><td>critical</td></tr><tr><th scope="row">4</th><td>Write it down</td><td></td><td></td></tr><tr><th scope="row">5</th><td>Train the team</td><td></td><td>planned</td></tr></tbody></table></details></figure></div>