Module models 

Strongly typed Zammad entities.

Every record type carries an extra field that captures custom attributes Zammad returns but that aren’t covered by the typed schema. Use it to read or write Object-Manager custom fields without having to redefine the whole model.

For tickets the crate exposes two shapes: the compact Ticket (default) and TicketExpanded, which carries human-readable name strings Zammad adds when expand=true is sent. Select between them at call site via crate::api::TicketsApi::list vs crate::api::TicketsApi::list_expanded.

Structs

Article

A ticket article (note, email, phone log, …).

Attachment

Attachment metadata returned by Zammad.

Group

A Zammad group (queue).

NewArticle

Payload for POST /api/v1/ticket_articles and inline article on ticket creation.

NewAttachment

Attachment payload for outbound articles. data is base64-encoded.

NewOrganization

Payload for POST /api/v1/organizations.

NewUser

Payload for POST /api/v1/users.

Organization

A Zammad organization.

Ticket

A Zammad ticket (compact form - IDs only).

TicketExpanded

A Zammad ticket returned with expand=true.

TicketPriority

A configurable ticket priority.

TicketState

A configurable ticket state.

User

A Zammad user (agent or customer).