{
"schemaVersion": 1,
"type": "cycle",
"title": "The improvement cycle of a support team",
"source": "Team handbook",
"width": 760,
"height": 520,
"mobile": { "width": 420, "height": 560 },
"cycle": {
"labels": "inside",
"steps": [
{ "id": "collect", "label": "Collect tickets", "note": "every channel" },
{ "id": "sort", "label": "Find patterns", "note": "weekly" },
{ "id": "fix", "label": "Fix the cause", "role": "critical" },
{ "id": "document", "label": "Write it down" },
{ "id": "train", "label": "Train the team", "role": "planned" }
]
}
}