<div class="chartlet-wrapper"><style>.chartlet-stage{position:relative;display:inline-block;max-width:100%;vertical-align:top}.chartlet-stage>svg{display:block}.chartlet-hotspot{position:absolute;border-radius:8px;cursor:pointer}.chartlet-focus{margin:0 0 12px 0;font-size:13px}.chartlet-focus summary{cursor:pointer;min-height:24px}.chartlet-focus fieldset{border:none;padding:0;margin:4px 0 0 0}.chartlet-focus label{display:inline-flex;align-items:center;min-height:44px;margin-right:14px;cursor:pointer;white-space:nowrap}.chartlet-focus input{margin-right:4px}.chartlet-focus input:focus-visible{outline:2px solid #2563eb;outline-offset:2px}.chartlet-wrapper:has(.chartlet-focus-node:checked) #chartlet-61237710dd17e117 .chartlet-f{opacity:.18}#chartlet-61237710dd17e117-hs-0{left:8.75%;top:45.783%;width:12.5%;height:16.867%}#chartlet-61237710dd17e117-hs-1{left:25.833%;top:44.578%;width:10.833%;height:19.277%}#chartlet-61237710dd17e117-hs-2{left:43.333%;top:25.301%;width:10.833%;height:19.277%}#chartlet-61237710dd17e117-hs-3{left:60.833%;top:25.301%;width:10.833%;height:19.277%}#chartlet-61237710dd17e117-hs-4{left:80%;top:44.578%;width:10.833%;height:19.277%}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-0:checked) #chartlet-61237710dd17e117 .chartlet-f-0{opacity:1}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-0:checked) #chartlet-61237710dd17e117 .chartlet-n-0 .chartlet-flow-node,.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-0:checked) #chartlet-61237710dd17e117 .chartlet-n-0 .chartlet-seq-box{stroke-width:3}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-1:checked) #chartlet-61237710dd17e117 .chartlet-f-1{opacity:1}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-1:checked) #chartlet-61237710dd17e117 .chartlet-n-1 .chartlet-flow-node,.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-1:checked) #chartlet-61237710dd17e117 .chartlet-n-1 .chartlet-seq-box{stroke-width:3}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-2:checked) #chartlet-61237710dd17e117 .chartlet-f-2{opacity:1}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-2:checked) #chartlet-61237710dd17e117 .chartlet-n-2 .chartlet-flow-node,.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-2:checked) #chartlet-61237710dd17e117 .chartlet-n-2 .chartlet-seq-box{stroke-width:3}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-3:checked) #chartlet-61237710dd17e117 .chartlet-f-3{opacity:1}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-3:checked) #chartlet-61237710dd17e117 .chartlet-n-3 .chartlet-flow-node,.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-3:checked) #chartlet-61237710dd17e117 .chartlet-n-3 .chartlet-seq-box{stroke-width:3}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-4:checked) #chartlet-61237710dd17e117 .chartlet-f-4{opacity:1}.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-4:checked) #chartlet-61237710dd17e117 .chartlet-n-4 .chartlet-flow-node,.chartlet-wrapper:has(#chartlet-61237710dd17e117-focus-4:checked) #chartlet-61237710dd17e117 .chartlet-n-4 .chartlet-seq-box{stroke-width:3}</style><details class="chartlet-focus"><summary>Focus</summary><fieldset><label><input type="radio" name="chartlet-61237710dd17e117-focus" checked> Show all</label><label><input type="radio" name="chartlet-61237710dd17e117-focus" class="chartlet-focus-node" id="chartlet-61237710dd17e117-focus-0"> Claim received</label><label><input type="radio" name="chartlet-61237710dd17e117-focus" class="chartlet-focus-node" id="chartlet-61237710dd17e117-focus-1"> First check</label><label><input type="radio" name="chartlet-61237710dd17e117-focus" class="chartlet-focus-node" id="chartlet-61237710dd17e117-focus-2"> Assessment</label><label><input type="radio" name="chartlet-61237710dd17e117-focus" class="chartlet-focus-node" id="chartlet-61237710dd17e117-focus-3"> Appeal</label><label><input type="radio" name="chartlet-61237710dd17e117-focus" class="chartlet-focus-node" id="chartlet-61237710dd17e117-focus-4"> Closed</label></fieldset></details><figure class="chartlet-figure" data-viz="chart"><figcaption>How insurance claims were settled</figcaption><div class="chartlet-stage"><svg xmlns="http://www.w3.org/2000/svg" width="960" height="332" viewBox="0 0 960 332" id="chartlet-61237710dd17e117" role="img" aria-labelledby="chartlet-61237710dd17e117-title chartlet-61237710dd17e117-description" class="chartlet-root"><title id="chartlet-61237710dd17e117-title">How insurance claims were settled</title><desc id="chartlet-61237710dd17e117-description">Flow chart with 5 steps and 6 connections. Main path: Claim received → First check → Closed. Most connected: First check, Assessment and Closed (3 connections each). Claim received (start): leads to First check. First check: leads to Assessment and Closed. Assessment: leads to Appeal and Closed. Appeal: leads to Closed. Closed (end): no further step. Parts: First check: settled 5200 (42%), assessed 6400 (52%), rejected 800 (6%); Assessment: settled 4100 (64%), rejected 1300 (20%), appealed 1000 (16%); Appeal: settled 450 (45%), rejected 550 (55%).</desc><style>.chartlet-root{--chartlet-text:#172033;--chartlet-muted:#344054;--chartlet-grid:#d9dee8;--chartlet-zero:#667085;--chartlet-accent:#2563eb;--chartlet-background:#fff;--chartlet-color-1:#2563eb;--chartlet-color-2:#c2410c;--chartlet-color-3:#475569;--chartlet-color-4:#111827;max-width:100%;height:auto;font-family:Inter,ui-sans-serif,system-ui,sans-serif;color:var(--chartlet-text)}#chartlet-61237710dd17e117 .chartlet-title{font-size:22px;font-weight:650;fill:var(--chartlet-text)}#chartlet-61237710dd17e117 .chartlet-label,#chartlet-61237710dd17e117 .chartlet-tick,#chartlet-61237710dd17e117 .chartlet-value,#chartlet-61237710dd17e117 .chartlet-value-inverse,#chartlet-61237710dd17e117 .chartlet-axis-title{font-size:12px;fill:var(--chartlet-muted)}#chartlet-61237710dd17e117 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.chartlet-part-2{fill:var(--chartlet-color-2)}#chartlet-61237710dd17e117 .chartlet-part-3{fill:var(--chartlet-color-3)}#chartlet-61237710dd17e117 .chartlet-part-4{fill:var(--chartlet-color-4)}#chartlet-61237710dd17e117 .chartlet-part-5{fill:var(--chartlet-part-5)}#chartlet-61237710dd17e117 .chartlet-part-6{fill:var(--chartlet-part-6)}#chartlet-61237710dd17e117 .chartlet-part-7{fill:var(--chartlet-part-7)}#chartlet-61237710dd17e117 .chartlet-part-8{fill:var(--chartlet-part-8)}#chartlet-61237710dd17e117 .chartlet-legend{font-size:12px;fill:var(--chartlet-muted)}</style><g class="chartlet-f chartlet-f-0 chartlet-f-1"><polyline points="204,180 240,180" class="chartlet-flow-edge chartlet-flow-main"><title>Claim received → First check</title></polyline><polyline points="240,183.5 248,180 240,176.5 240,183.5" class="chartlet-flow-head chartlet-flow-main-head"/></g><g class="chartlet-f chartlet-f-1 chartlet-f-2"><polyline points="352,156 374.4,156 374.4,116 408,116" class="chartlet-flow-edge"><title>First check → Assessment</title></polyline><polyline points="408,119.5 416,116 408,112.5 408,119.5" class="chartlet-flow-head"/></g><g class="chartlet-f chartlet-f-1 chartlet-f-4"><polyline points="352,180 760,180" class="chartlet-flow-edge chartlet-flow-main"><title>First check → Closed</title></polyline><polyline points="760,183.5 768,180 760,176.5 760,183.5" class="chartlet-flow-head chartlet-flow-main-head"/></g><g class="chartlet-f chartlet-f-2 chartlet-f-3"><polyline points="520,104 542.4,104 542.4,116 576,116" class="chartlet-flow-edge"><title>Assessment → Appeal</title></polyline><polyline points="576,119.5 584,116 576,112.5 576,119.5" class="chartlet-flow-head"/></g><g class="chartlet-f chartlet-f-2 chartlet-f-4"><polyline points="520,128 542.4,128 542.4,168 729.6,168 729.6,168 760,168" class="chartlet-flow-edge"><title>Assessment → Closed</title></polyline><polyline points="760,171.5 768,168 760,164.5 760,171.5" class="chartlet-flow-head"/></g><g class="chartlet-f chartlet-f-3 chartlet-f-4"><polyline points="688,116 710.4,116 710.4,156 760,156" class="chartlet-flow-edge"><title>Appeal → Closed</title></polyline><polyline points="760,159.5 768,156 760,152.5 760,159.5" class="chartlet-flow-head"/></g><g class="chartlet-f chartlet-n-0 chartlet-f-0 chartlet-f-1"></g><g class="chartlet-f chartlet-n-1 chartlet-f-0 chartlet-f-1 chartlet-f-2 chartlet-f-4"></g><g class="chartlet-f chartlet-n-2 chartlet-f-1 chartlet-f-2 chartlet-f-3 chartlet-f-4"></g><g class="chartlet-f chartlet-n-3 chartlet-f-2 chartlet-f-3 chartlet-f-4"></g><g class="chartlet-f chartlet-n-4 chartlet-f-1 chartlet-f-2 chartlet-f-3 chartlet-f-4"></g><g class="chartlet-f chartlet-n-0 chartlet-f-0 chartlet-f-1"><polyline points="176,154.5 186.715,156.631 195.799,162.701 201.869,171.785 204,182.5 201.869,193.215 195.799,202.299 186.715,208.369 176,210.5 112,210.5 101.285,208.369 92.201,202.299 86.131,193.215 84,182.5 86.131,171.785 92.201,162.701 101.285,156.631 112,154.5 176,154.5" class="chartlet-diagram-shadow"/><polyline points="176,152 186.715,154.131 195.799,160.201 201.869,169.285 204,180 201.869,190.715 195.799,199.799 186.715,205.869 176,208 112,208 101.285,205.869 92.201,199.799 86.131,190.715 84,180 86.131,169.285 92.201,160.201 101.285,154.131 112,152 176,152" class="chartlet-flow-node chartlet-flow-start chartlet-role-green"><title>Claim received – 12,400 claims</title></polyline><text x="144" y="177.5" text-anchor="middle" class="chartlet-flow-label">Claim received</text><text x="144" y="191.5" text-anchor="middle" class="chartlet-flow-sublabel">12,400 claims</text></g><g class="chartlet-f chartlet-n-1 chartlet-f-0 chartlet-f-1 chartlet-f-2 chartlet-f-4"><rect x="248" y="150.5" width="104" height="64" class="chartlet-diagram-shadow"/><rect x="248" y="148" width="104" height="64" class="chartlet-flow-node chartlet-role-blue"><title>First check – 12,400</title></rect><text x="300" y="171.5" text-anchor="middle" class="chartlet-flow-label">First check</text><text x="300" y="185.5" text-anchor="middle" class="chartlet-flow-sublabel">12,400</text><rect x="260" y="200" width="33.548" height="6" class="chartlet-part chartlet-part-1"><title>settled 5200 (42%)</title></rect><rect x="293.548" y="200" width="41.29" height="6" class="chartlet-part chartlet-part-2"><title>assessed 6400 (52%)</title></rect><rect x="334.839" y="200" width="5.161" height="6" class="chartlet-part chartlet-part-3"><title>rejected 800 (6%)</title></rect></g><g class="chartlet-f chartlet-n-2 chartlet-f-1 chartlet-f-2 chartlet-f-3 chartlet-f-4"><rect x="416" y="86.5" width="104" height="64" class="chartlet-diagram-shadow"/><rect x="416" y="84" width="104" height="64" class="chartlet-flow-node chartlet-role-blue"><title>Assessment – 6,400</title></rect><text x="468" y="107.5" text-anchor="middle" class="chartlet-flow-label">Assessment</text><text x="468" y="121.5" text-anchor="middle" class="chartlet-flow-sublabel">6,400</text><rect x="428" y="136" width="51.25" height="6" class="chartlet-part chartlet-part-1"><title>settled 4100 (64%)</title></rect><rect x="479.25" y="136" width="16.25" height="6" class="chartlet-part chartlet-part-3"><title>rejected 1300 (20%)</title></rect><rect x="495.5" y="136" width="12.5" height="6" class="chartlet-part chartlet-part-4"><title>appealed 1000 (16%)</title></rect></g><g class="chartlet-f chartlet-n-3 chartlet-f-2 chartlet-f-3 chartlet-f-4"><rect x="584" y="86.5" width="104" height="64" class="chartlet-diagram-shadow"/><rect x="584" y="84" width="104" height="64" class="chartlet-flow-node chartlet-role-blue"><title>Appeal – 1,000</title></rect><text x="636" y="107.5" text-anchor="middle" class="chartlet-flow-label">Appeal</text><text x="636" y="121.5" text-anchor="middle" class="chartlet-flow-sublabel">1,000</text><rect x="596" y="136" width="36" height="6" class="chartlet-part chartlet-part-1"><title>settled 450 (45%)</title></rect><rect x="632" y="136" width="44" height="6" class="chartlet-part chartlet-part-3"><title>rejected 550 (55%)</title></rect></g><g class="chartlet-f chartlet-n-4 chartlet-f-1 chartlet-f-2 chartlet-f-3 chartlet-f-4"><polyline points="840,150.5 852.246,152.936 862.627,159.873 869.564,170.254 872,182.5 869.564,194.746 862.627,205.127 852.246,212.064 840,214.5 800,214.5 787.754,212.064 777.373,205.127 770.436,194.746 768,182.5 770.436,170.254 777.373,159.873 787.754,152.936 800,150.5 840,150.5" class="chartlet-diagram-shadow"/><polyline points="840,148 852.246,150.436 862.627,157.373 869.564,167.754 872,180 869.564,192.246 862.627,202.627 852.246,209.564 840,212 800,212 787.754,209.564 777.373,202.627 770.436,192.246 768,180 770.436,167.754 777.373,157.373 787.754,150.436 800,148 840,148" class="chartlet-flow-node chartlet-flow-end chartlet-role-green"><title>Closed</title></polyline><text x="820" y="184.5" text-anchor="middle" class="chartlet-flow-label">Closed</text></g><rect x="24" y="310" width="16" height="8" class="chartlet-part chartlet-part-1"/><text x="46" y="318" text-anchor="start" class="chartlet-legend">settled</text><rect x="109.92" y="310" width="16" height="8" class="chartlet-part chartlet-part-2"/><text x="131.92" y="318" text-anchor="start" class="chartlet-legend">assessed</text><rect x="205.68" y="310" width="16" height="8" class="chartlet-part chartlet-part-3"/><text x="227.68" y="318" text-anchor="start" class="chartlet-legend">rejected</text><rect x="298.32" y="310" width="16" height="8" class="chartlet-part chartlet-part-4"/><text x="320.32" y="318" text-anchor="start" class="chartlet-legend">appealed</text></svg><label class="chartlet-hotspot" id="chartlet-61237710dd17e117-hs-0" for="chartlet-61237710dd17e117-focus-0"></label><label class="chartlet-hotspot" id="chartlet-61237710dd17e117-hs-1" for="chartlet-61237710dd17e117-focus-1"></label><label class="chartlet-hotspot" id="chartlet-61237710dd17e117-hs-2" for="chartlet-61237710dd17e117-focus-2"></label><label class="chartlet-hotspot" id="chartlet-61237710dd17e117-hs-3" for="chartlet-61237710dd17e117-focus-3"></label><label class="chartlet-hotspot" id="chartlet-61237710dd17e117-hs-4" for="chartlet-61237710dd17e117-focus-4"></label></div><p class="chartlet-source">Source: Claims system, 2025</p><details class="chartlet-data" data-viz-text><summary>Show chart data</summary><table><caption>Data for How insurance claims were settled</caption><thead><tr><th scope="col">Step</th><th scope="col">Kind</th><th scope="col">Parts</th><th scope="col">Leads to</th></tr></thead><tbody><tr><th scope="row">Claim received</th><td>start</td><td></td><td>First check</td></tr><tr><th scope="row">First check</th><td>step</td><td>settled 5200 (42%), assessed 6400 (52%), rejected 800 (6%)</td><td>Assessment, Closed</td></tr><tr><th scope="row">Assessment</th><td>step</td><td>settled 4100 (64%), rejected 1300 (20%), appealed 1000 (16%)</td><td>Appeal, Closed</td></tr><tr><th scope="row">Appeal</th><td>step</td><td>settled 450 (45%), rejected 550 (55%)</td><td>Closed</td></tr><tr><th scope="row">Closed</th><td>end</td><td></td><td></td></tr></tbody></table></details></figure></div>