#[non_exhaustive]pub struct AgentInfo {
pub id: Option<String>,
pub connected_to_agent_timestamp: Option<DateTime>,
pub agent_pause_duration_in_seconds: Option<i32>,
pub hierarchy_groups: Option<HierarchyGroups>,
pub device_info: Option<DeviceInfo>,
pub capabilities: Option<ParticipantCapabilities>,
pub after_contact_work_duration: Option<i32>,
pub after_contact_work_start_timestamp: Option<DateTime>,
pub after_contact_work_end_timestamp: Option<DateTime>,
pub agent_initiated_hold_duration: Option<i32>,
pub state_transitions: Option<Vec<StateTransition>>,
}
Expand description
Information about the agent who accepted the contact.
Fields (Non-exhaustive)§
This struct is marked as non-exhaustive
Struct { .. }
syntax; cannot be matched against without a wildcard ..
; and struct update syntax will not work.id: Option<String>
The identifier of the agent who accepted the contact.
connected_to_agent_timestamp: Option<DateTime>
The timestamp when the contact was connected to the agent.
agent_pause_duration_in_seconds: Option<i32>
Agent pause duration for a contact in seconds.
hierarchy_groups: Option<HierarchyGroups>
The agent hierarchy groups for the agent.
device_info: Option<DeviceInfo>
Information regarding Agent’s device.
capabilities: Option<ParticipantCapabilities>
The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.
after_contact_work_duration: Option<i32>
The difference in time, in whole seconds, between AfterContactWorkStartTimestamp
and AfterContactWorkEndTimestamp
.
after_contact_work_start_timestamp: Option<DateTime>
The date and time when the agent started doing After Contact Work for the contact, in UTC time.
after_contact_work_end_timestamp: Option<DateTime>
The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork
for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp
.
agent_initiated_hold_duration: Option<i32>
The total hold duration in seconds initiated by the agent.
state_transitions: Option<Vec<StateTransition>>
List of StateTransition
for a supervisor.
Implementations§
Source§impl AgentInfo
impl AgentInfo
Sourcepub fn connected_to_agent_timestamp(&self) -> Option<&DateTime>
pub fn connected_to_agent_timestamp(&self) -> Option<&DateTime>
The timestamp when the contact was connected to the agent.
Sourcepub fn agent_pause_duration_in_seconds(&self) -> Option<i32>
pub fn agent_pause_duration_in_seconds(&self) -> Option<i32>
Agent pause duration for a contact in seconds.
Sourcepub fn hierarchy_groups(&self) -> Option<&HierarchyGroups>
pub fn hierarchy_groups(&self) -> Option<&HierarchyGroups>
The agent hierarchy groups for the agent.
Sourcepub fn device_info(&self) -> Option<&DeviceInfo>
pub fn device_info(&self) -> Option<&DeviceInfo>
Information regarding Agent’s device.
Sourcepub fn capabilities(&self) -> Option<&ParticipantCapabilities>
pub fn capabilities(&self) -> Option<&ParticipantCapabilities>
The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.
Sourcepub fn after_contact_work_duration(&self) -> Option<i32>
pub fn after_contact_work_duration(&self) -> Option<i32>
The difference in time, in whole seconds, between AfterContactWorkStartTimestamp
and AfterContactWorkEndTimestamp
.
Sourcepub fn after_contact_work_start_timestamp(&self) -> Option<&DateTime>
pub fn after_contact_work_start_timestamp(&self) -> Option<&DateTime>
The date and time when the agent started doing After Contact Work for the contact, in UTC time.
Sourcepub fn after_contact_work_end_timestamp(&self) -> Option<&DateTime>
pub fn after_contact_work_end_timestamp(&self) -> Option<&DateTime>
The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork
for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp
.
Sourcepub fn agent_initiated_hold_duration(&self) -> Option<i32>
pub fn agent_initiated_hold_duration(&self) -> Option<i32>
The total hold duration in seconds initiated by the agent.
Sourcepub fn state_transitions(&self) -> &[StateTransition]
pub fn state_transitions(&self) -> &[StateTransition]
List of StateTransition
for a supervisor.
If no value was sent for this field, a default will be set. If you want to determine if no value was sent, use .state_transitions.is_none()
.
Trait Implementations§
impl StructuralPartialEq for AgentInfo
Auto Trait Implementations§
impl Freeze for AgentInfo
impl RefUnwindSafe for AgentInfo
impl Send for AgentInfo
impl Sync for AgentInfo
impl Unpin for AgentInfo
impl UnwindSafe for AgentInfo
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