Struct AgentInfo

#[non_exhaustive]
pub struct AgentInfo {
    pub id: Option<String>,
    pub connected_to_agent_timestamp: Option<DateTime>,
    pub agent_pause_duration_in_seconds: Option<i32>,
    pub hierarchy_groups: Option<HierarchyGroups>,
    pub device_info: Option<DeviceInfo>,
    pub capabilities: Option<ParticipantCapabilities>,
    pub after_contact_work_duration: Option<i32>,
    pub after_contact_work_start_timestamp: Option<DateTime>,
    pub after_contact_work_end_timestamp: Option<DateTime>,
    pub agent_initiated_hold_duration: Option<i32>,
    pub state_transitions: Option<Vec<StateTransition>>,
}

Information about the agent who accepted the contact.

Fields (Non-exhaustive)

Non-exhaustive structs could have additional fields added in future. Therefore, non-exhaustive structs cannot be constructed in external crates using the traditional Struct { .. } syntax; cannot be matched against without a wildcard ..; and struct update syntax will not work.

id: Option<String>

The identifier of the agent who accepted the contact.

connected_to_agent_timestamp: Option<DateTime>

The timestamp when the contact was connected to the agent.

agent_pause_duration_in_seconds: Option<i32>

Agent pause duration for a contact in seconds.

hierarchy_groups: Option<HierarchyGroups>

The agent hierarchy groups for the agent.

device_info: Option<DeviceInfo>

Information regarding Agent’s device.

capabilities: Option<ParticipantCapabilities>

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

after_contact_work_duration: Option<i32>

The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.

after_contact_work_start_timestamp: Option<DateTime>

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

after_contact_work_end_timestamp: Option<DateTime>

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.

agent_initiated_hold_duration: Option<i32>

The total hold duration in seconds initiated by the agent.

state_transitions: Option<Vec<StateTransition>>

List of StateTransition for a supervisor.

Implementations

impl AgentInfo

pub fn id(&self) -> Option<&str>

The identifier of the agent who accepted the contact.

pub fn connected_to_agent_timestamp(&self) -> Option<&DateTime>

The timestamp when the contact was connected to the agent.

pub fn agent_pause_duration_in_seconds(&self) -> Option<i32>

Agent pause duration for a contact in seconds.

pub fn hierarchy_groups(&self) -> Option<&HierarchyGroups>

The agent hierarchy groups for the agent.

pub fn device_info(&self) -> Option<&DeviceInfo>

Information regarding Agent’s device.

pub fn capabilities(&self) -> Option<&ParticipantCapabilities>

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

pub fn after_contact_work_duration(&self) -> Option<i32>

The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.

pub fn after_contact_work_start_timestamp(&self) -> Option<&DateTime>

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

pub fn after_contact_work_end_timestamp(&self) -> Option<&DateTime>

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.

pub fn agent_initiated_hold_duration(&self) -> Option<i32>

The total hold duration in seconds initiated by the agent.

pub fn state_transitions(&self) -> &[StateTransition]

List of StateTransition for a supervisor.

If no value was sent for this field, a default will be set. If you want to determine if no value was sent, use .state_transitions.is_none().

impl AgentInfo

pub fn builder() -> AgentInfoBuilder

Creates a new builder-style object to manufacture AgentInfo.

Trait Implementations

impl Clone for AgentInfo

fn clone(&self) -> AgentInfo

Returns a duplicate of the value.

const fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source.

impl Debug for AgentInfo

fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter.

impl PartialEq for AgentInfo

fn eq(&self, other: &AgentInfo) -> bool

Tests for self and other values to be equal, and is used by ==.

const fn ne(&self, other: &Rhs) -> bool

Tests for !=. The default implementation is almost always sufficient, and should not be overridden without very good reason.

impl StructuralPartialEq for AgentInfo