Struct TicketsApi 

pub struct TicketsApi<'a> { /* private fields */ }

Ticket endpoints.

Implementations

impl<'a> TicketsApi<'a>

pub async fn get(&self, id: u64) -> Result<Ticket>

GET /api/v1/tickets/:id - return the compact Ticket shape.

pub async fn get_expanded(&self, id: u64) -> Result<TicketExpanded>

GET /api/v1/tickets/:id?expand=true - return the TicketExpanded shape with human-readable group/state/priority/customer/owner/organization names.

pub fn list(&self) -> ListTickets<'a, Ticket>

GET /api/v1/tickets - paginated list of compact tickets.

pub fn list_expanded(&self) -> ListTickets<'a, TicketExpanded>

GET /api/v1/tickets?expand=true - paginated list of expanded tickets.

pub fn search(&self, query: impl Into<String>) -> SearchTickets<'a, Ticket>

GET /api/v1/tickets/search?query=… - Zammad query DSL, compact shape.

pub fn search_expanded( &self, query: impl Into<String>, ) -> SearchTickets<'a, TicketExpanded>

GET /api/v1/tickets/search?query=…&expand=true - expanded shape.

pub fn create(&self) -> CreateTicket<'a>

POST /api/v1/tickets - build the ticket via the returned builder.

pub async fn update<P: Serialize + ?Sized>( &self, id: u64, patch: &P, ) -> Result<Ticket>

PUT /api/v1/tickets/:id - accepts any Serialize patch.

The whole request body is replaced by the serialized patch, so pass either a &serde_json::Value for ad-hoc updates or a typed struct you’ve defined yourself.

pub async fn set_field( &self, id: u64, field: &str, value: impl Into<Value>, ) -> Result<Ticket>

Set a single field (typically a custom field) and verify the value was actually persisted server-side.

Zammad’s API will happily return 200 OK with the unchanged ticket if you write to a field that doesn’t exist on the Ticket object. This helper re-reads the field from the response body and surfaces Error::WriteVerificationFailed when the round-trip didn’t stick.

value accepts anything convertible to a Value - strings, numbers, booleans, arrays, …

pub async fn delete(&self, id: u64) -> Result<()>

DELETE /api/v1/tickets/:id.

Trait Implementations

impl<'a> Debug for TicketsApi<'a>

fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter.