Struct TicketClient 

pub struct TicketClient<'a> { /* private fields */ }

Client for single ticket operations (get, close, assign, notes, merge).

Implementations

impl<'a> TicketClient<'a>

pub async fn get(&self) -> Result<DetailedTicket, Error>

Get full ticket details.

pub async fn close(&self, comment: &str) -> Result<(), Error>

Close the ticket with a comment.

pub async fn assign(&self, technician: &str) -> Result<(), Error>

Assign the ticket to a technician.

pub async fn conversations(&self) -> Result<Value, Error>

pub async fn conversation_content( &self, content_url: &str, ) -> Result<Value, Error>

pub async fn all_attachment_links(&self) -> Result<Vec<String>, Error>

Get all attachment links for the ticket, including conversation attachments including attachments from merged tickets.

pub async fn add_note(&self, description: &str) -> Result<Note, Error>

Add a note to the ticket with default settings.

pub fn note(&self) -> NoteBuilder<'a>

Start building a note with custom settings.

pub async fn merge(&self, ticket_ids: &[TicketID]) -> Result<(), Error>

Merge other tickets into this one.

pub async fn edit(&self, data: &EditTicketData) -> Result<(), Error>

Edit ticket fields.

pub async fn close_with_note(&self, comment: &str) -> Result<(), Error>

Close ticket with a note.