Crate sdp_request_client 

Async Rust client for the ManageEngine ServiceDesk Plus REST API v3.

Quick Start

use sdp_request_client::{ServiceDesk, ServiceDeskOptions, Credentials};
use reqwest::Url;

let client = ServiceDesk::new(
    Url::parse("https://sdp.example.com")?,
    Credentials::Token { token: "your-token".into() },
    ServiceDeskOptions::default(),
)?;

// Search tickets
let tickets = client.tickets().search().open().limit(10).fetch().await?;

// Create a ticket
let response = client.tickets()
    .create()
    .subject("Server issue")
    .requester("John Doe")
    .send()
    .await?;

// Ticket operations
client.ticket(12345).add_note("Investigating...").await?;
client.ticket(12345).close("Resolved").await?;

See ServiceDesk for the main entry point.

Structs

Account

Attachment

CreateTicketData

Criteria

Criteria structure for building search queries. This structure allows for complex nested criteria using logical operators. The inner field, condition, and value define a single search condition. The children field allows for nesting additional criteria, combined using the specified logical operator.

DetailedTicket

EditTicketData

Data structure for editing a ticket. Contains fields that WILL be updated on the associated ticket. For some reason SDP does not provide simple API to patch a single attribute of a ticket, instead it requires sending a PUT that will replace all of the fields even None ones, which will be treated as empty values and overwrite existing data.

Note

NoteBuilder

Builder for adding notes with custom settings.

NoteData

NoteID

Type-safe wrapper for Note ID in SDP

Priority

Priority structure representing the priority of a ticket in SDP. Contains an ID, name, and an optional color for visual representation.

Resolution

ServiceDesk

Main client for interacting with ServiceDesk Plus API.

ServiceDeskOptions

Configuration options for the ServiceDesk client

Status

TemplateInfo

TicketClient

Client for single ticket operations (get, close, assign, notes, merge).

TicketCreateBuilder

Builder for creating tickets.

TicketData

TicketID

Type-safe wrapper for Ticket ID in SDP

TicketSearchBuilder

Builder for searching tickets.

TicketsClient

Client for ticket collection operations (search, create, delete, update).

TimeEntry

UserID

Type-safe wrapper for User ID in SDP

UserInfo

Enums

Condition

Condition enum for specifying search conditions in criteria. Used in the Criteria struct to define how to compare field values.

Credentials

Error

LogicalOp

Logical operators for combining multiple criteria.

Security

Security options for the ServiceDesk client

TicketStatus

Ticket status filter values.