pub struct TicketExpanded {Show 19 fields
pub id: u64,
pub number: Option<String>,
pub title: Option<String>,
pub group_id: Option<u64>,
pub group: Option<String>,
pub state_id: Option<u64>,
pub state: Option<String>,
pub priority_id: Option<u64>,
pub priority: Option<String>,
pub customer_id: Option<u64>,
pub customer: Option<String>,
pub owner_id: Option<u64>,
pub owner: Option<String>,
pub organization_id: Option<u64>,
pub organization: Option<String>,
pub note: Option<String>,
pub created_at: Option<DateTime<Utc>>,
pub updated_at: Option<DateTime<Utc>>,
pub extra: Map<String, Value>,
}Expand description
A Zammad ticket returned with expand=true.
In addition to the numeric *_id fields carried by Ticket, the
server adds human-readable name strings for group, state, priority,
customer, owner and organization.
Fields§
§id: u64Numeric ticket ID.
number: Option<String>Customer-facing ticket number.
title: Option<String>Ticket subject / title.
group_id: Option<u64>ID of the assigned group.
group: Option<String>Name of the assigned group, e.g. "Users".
state_id: Option<u64>ID of the current state.
state: Option<String>Name of the current state, e.g. "open".
priority_id: Option<u64>ID of the assigned priority.
priority: Option<String>Name of the assigned priority, e.g. "2 normal".
customer_id: Option<u64>ID of the customer.
customer: Option<String>Login / email of the customer.
owner_id: Option<u64>ID of the owning agent.
owner: Option<String>Login / email of the owning agent.
organization_id: Option<u64>ID of the customer’s organization.
organization: Option<String>Name of the customer’s organization.
note: Option<String>Free-form internal note.
created_at: Option<DateTime<Utc>>When the ticket was created.
updated_at: Option<DateTime<Utc>>When the ticket was last updated.
extra: Map<String, Value>Any attribute Zammad returned that isn’t modelled above.