1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
╭────────────────┬────────────────────────────────────────────╮
│Created │ 04-OCT-2013 19:13:09│
│Writer Product │@(#) IBM SPSS STATISTICS MS Windows 22.0.0.0│
│ Version │22.0.0 │
│Compression │SAV │
│Number of Cases │ 17│
╰────────────────┴────────────────────────────────────────────╯
╭─────────┬─╮
│Variables│5│
╰─────────┴─╯
Variables
╭────────────────────────────────────────────────────┬────────┬────────────────────────────────────────────────────┬─────────────────┬─────┬─────┬─────────┬────────────┬────────────┬──────────────╮
│ │Position│ Label │Measurement Level│ Role│Width│Alignment│Print Format│Write Format│Missing Values│
├────────────────────────────────────────────────────┼────────┼────────────────────────────────────────────────────┼─────────────────┼─────┼─────┼─────────┼────────────┼────────────┼──────────────┤
│I am satisfied with the level of service │ 1│I am satisfied with the level of service │Ordinal │Input│ 8│Right │F8.0 │F8.0 │ │
│The value for money was good │ 2│The value for money was good │Ordinal │Input│ 8│Right │F8.0 │F8.0 │ │
│The staff were slow in responding │ 3│The staff were slow in responding │Ordinal │Input│ 8│Right │F8.0 │F8.0 │ │
│My concerns were dealt with in an efficient manner │ 4│My concerns were dealt with in an efficient manner │Ordinal │Input│ 8│Right │F8.0 │F8.0 │ │
│There was too much noise in the rooms │ 5│There was too much noise in the rooms │Ordinal │Input│ 8│Right │F8.0 │F8.0 │ │
╰────────────────────────────────────────────────────┴────────┴────────────────────────────────────────────────────┴─────────────────┴─────┴─────┴─────────┴────────────┴────────────┴──────────────╯
Value Labels
╭──────────────────────────────────────────────────────┬─────────────────╮
│Variable Value │ │
├──────────────────────────────────────────────────────┼─────────────────┤
│I am satisfied with the level of service 1│Strongly Disagree│
│ 2│Disagree │
│ 3│No Opinion │
│ 4│Agree │
│ 5│Strongly Agree │
│The value for money was good 1│Strongly Disagree│
│ 2│Disagree │
│ 3│No Opinion │
│ 4│Agree │
│ 5│Strongly Agree │
│The staff were slow in responding 1│Strongly Disagree│
│ 2│Disagree │
│ 3│No Opinion │
│ 4│Agree │
│ 5│Strongly Agree │
│My concerns were dealt with in an efficient manner 1│Strongly Disagree│
│ 2│Disagree │
│ 3│No Opinion │
│ 4│Agree │
│ 5│Strongly Agree │
│There was too much noise in the rooms 1│Strongly Disagree│
│ 2│Disagree │
│ 3│No Opinion │
│ 4│Agree │
│ 5│Strongly Agree │
╰──────────────────────────────────────────────────────┴─────────────────╯
Data File and Variable Attributes
╭───────────────────────────────────────────────────────────┬─────╮
│Variable and Name │Value│
├───────────────────────────────────────────────────────────┼─────┤
│I am satisfied with the level of service $@Role│0 │
│The value for money was good $@Role│0 │
│The staff were slow in responding $@Role│0 │
│My concerns were dealt with in an efficient manner $@Role│0 │
│There was too much noise in the rooms $@Role│0 │
╰───────────────────────────────────────────────────────────┴─────╯
╭────┬────────────────────────────────────────┬────────────────────────────┬────────────────────────────────────┬────────────────────────────────────────────────────┬────────────────────────────────────────╮
│Case│I am satisfied with the level of service│The value for money was good│The staff were slow in responding │My concerns were dealt with in an efficient manner │There was too much noise in the rooms │
├────┼────────────────────────────────────────┼────────────────────────────┼────────────────────────────────────┼────────────────────────────────────────────────────┼────────────────────────────────────────┤
│1 │ 4.00│ 2.00│ 3.00│ 4.00│ 1.00│
│2 │ 1.00│ 1.00│ 3.00│ 1.00│ 1.00│
│3 │ 5.00│ 2.00│ 2.00│ 3.00│ 4.00│
│4 │ 3.00│ 1.00│ 3.00│ 1.00│ 2.00│
│5 │ 5.00│ 3.00│ 1.00│ 5.00│ 3.00│
│6 │ 1.00│ 2.00│ 5.00│ 4.00│ 2.00│
│7 │ 3.00│ 2.00│ 4.00│ 3.00│ 1.00│
│8 │ 1.00│ 4.00│ 5.00│ 2.00│ 1.00│
│9 │ 3.00│ 2.00│ 3.00│ 1.00│ 2.00│
│10 │ 2.00│ 5.00│ 4.00│ 2.00│ 1.00│
│11 │ 4.00│ 2.00│ 2.00│ 3.00│ 5.00│
│12 │ 2.00│ 1.00│ 4.00│ 1.00│ 1.00│
│13 │ 1.00│ 2.00│ 5.00│ 5.00│ 2.00│
│14 │ 2.00│ 3.00│ 3.00│ 3.00│ 1.00│
│15 │ 4.00│ 1.00│ 1.00│ 1.00│ 3.00│
│16 │ 1.00│ 1.00│ 5.00│ 1.00│ 2.00│
│17 │ 2.00│ 5.00│ 5.00│ 2.00│ 2.00│
╰────┴────────────────────────────────────────┴────────────────────────────┴────────────────────────────────────┴────────────────────────────────────────────────────┴────────────────────────────────────────╯