opencct

The Open Call Center Toolkit (opencct) is a Rust library for simulating call centers and optimizing staffing. It supports multiple call types, multi-skilled agents, and service level agreements (SLAs).

⚠️ Note: This library is under development. APIs may change.

Features (planned)

• Simulate multi-call-type, multi-agent call centers
• Optimize staffing based on SLAs and expected call volumes
• Provide Python bindings for usage via PyPI and Conda
• Flexible, Rust-native API for integration in other projects

Installation

Currently in development. Once ready, it will be installable via:

# Rust
cargo add opencct

# Python (future)
pip install opencct