# Support and Maintenance Procedures
This document outlines the comprehensive support and maintenance procedures for the `nu_plugin_secret` project.
## Table of Contents
- [Overview](#overview)
- [Support Channels](#support-channels)
- [Issue Triage Process](#issue-triage-process)
- [Maintenance Schedule](#maintenance-schedule)
- [Release Process](#release-process)
- [Security Response](#security-response)
- [Performance Monitoring](#performance-monitoring)
- [Dependency Management](#dependency-management)
- [Documentation Maintenance](#documentation-maintenance)
- [Community Management](#community-management)
- [Incident Response](#incident-response)
## Overview
The nu_plugin_secret project maintains high standards for security, reliability, and user experience. This document ensures consistent and effective support and maintenance practices.
### Support Philosophy
- **Security First**: All security issues receive highest priority
- **User Experience**: Focus on helping users succeed with the plugin
- **Transparency**: Clear communication about issues, fixes, and roadmap
- **Community**: Foster a welcoming and inclusive environment
## Support Channels
### Primary Support Channels
1. **GitHub Issues** (Primary)
- Bug reports
- Feature requests
- Security vulnerabilities (non-critical)
- Documentation improvements
2. **Security Email** (Security-sensitive)
- **Email**: security@nushell-works.com
- **Purpose**: Critical security vulnerabilities
- **Response Time**: Within 24 hours
- **Encryption**: PGP key available
3. **GitHub Discussions**
- General questions
- Usage help
- Best practices discussion
- Community feedback
### Support Scope
**In Scope:**
- Plugin functionality and bugs
- Installation and setup issues
- Security vulnerabilities
- Performance problems
- Documentation clarifications
- Nushell integration issues
**Out of Scope:**
- General Nushell support (redirect to Nushell community)
- Third-party plugin conflicts
- Custom modifications to the plugin
- Infrastructure issues unrelated to the plugin
## Issue Triage Process
### Priority Levels
1. **Critical (P0)** - Response within 4 hours
- Security vulnerabilities
- Data loss or corruption
- Plugin completely non-functional
- Memory safety issues
2. **High (P1)** - Response within 24 hours
- Major feature broken
- Significant performance regression
- Installation failures on major platforms
3. **Medium (P2)** - Response within 3 days
- Minor feature issues
- Documentation problems
- Enhancement requests
4. **Low (P3)** - Response within 1 week
- Nice-to-have features
- Minor usability improvements
- Non-critical documentation updates
### Triage Workflow
1. **Initial Assessment** (within 24 hours)
- Assign priority label
- Assign appropriate category labels
- Request additional information if needed
- Assign to appropriate maintainer
2. **Investigation** (timeline based on priority)
- Reproduce the issue
- Identify root cause
- Assess impact and scope
- Plan resolution approach
3. **Resolution** (timeline based on priority)
- Implement fix or enhancement
- Write tests to prevent regression
- Update documentation if needed
- Review and merge changes
4. **Follow-up**
- Notify reporter of resolution
- Close issue with summary
- Update release notes
### Issue Templates
Standard templates are provided for:
- Bug reports
- Feature requests
- Security vulnerabilities
- Performance issues
- Documentation improvements
## Maintenance Schedule
### Daily Tasks (Automated)
- Security vulnerability scanning
- Dependency update checks
- CI/CD pipeline monitoring
- Performance regression detection
- Issue triage and initial response
### Weekly Tasks
- Review and update documentation
- Community engagement and discussion monitoring
- Dependency security audit
- Performance benchmark analysis
- Code quality metrics review
### Monthly Tasks
- Comprehensive security audit
- Performance optimization review
- Release planning and roadmap updates
- Community feedback analysis
- Maintenance of development tools
### Quarterly Tasks
- Major dependency updates
- Security assessment by external auditors
- User experience research and improvements
- Documentation comprehensive review
- Community surveys and feedback collection
## Release Process
### Version Numbering
- **Major (x.0.0)**: Breaking changes, major new features
- **Minor (0.x.0)**: New features, significant improvements
- **Patch (0.0.x)**: Bug fixes, security updates
### Release Workflow
1. **Pre-release** (1 week before)
- Feature freeze
- Comprehensive testing
- Documentation updates
- Security scan
- Performance benchmarking
2. **Release Candidate** (RC)
- Create RC branch
- Beta testing with community
- Final bug fixes
- Release notes preparation
3. **Release** (Production)
- Tag and create GitHub release
- Publish to crates.io
- Update documentation
- Announce to community
- Monitor for issues
4. **Post-release** (1 week after)
- Monitor for critical issues
- Community feedback collection
- Hotfix preparation if needed
- Metrics analysis
### Release Checklist
- [ ] All CI/CD checks passing
- [ ] Security audit clean
- [ ] Performance benchmarks within acceptable range
- [ ] Documentation updated
- [ ] CHANGELOG.md updated
- [ ] Version numbers updated
- [ ] Release notes prepared
- [ ] Binary artifacts built for all platforms
## Security Response
### Security Incident Response Plan
1. **Report Reception** (0-2 hours)
- Acknowledge receipt
- Assess severity
- Create private security advisory
2. **Investigation** (2-24 hours)
- Reproduce vulnerability
- Assess impact and scope
- Develop fix strategy
- Create timeline for resolution
3. **Fix Development** (1-7 days based on severity)
- Develop and test fix
- Prepare security advisory
- Coordinate with security researchers
- Plan disclosure timeline
4. **Release and Disclosure** (Coordinated)
- Release patched version
- Publish security advisory
- Notify affected users
- Update security documentation
### Security Best Practices
- All security reports handled confidentially
- Regular security audits and penetration testing
- Automated vulnerability scanning
- Secure coding practices enforcement
- Security training for maintainers
## Performance Monitoring
### Metrics Tracked
- Plugin startup time
- Command execution latency
- Memory usage patterns
- Binary size growth
- Test execution time
### Performance Thresholds
- **Startup time**: < 500ms
- **Command latency**: < 100ms for basic operations
- **Memory usage**: < 50MB for typical workloads
- **Binary size**: < 20MB release build
### Performance Regression Response
1. **Detection**: Automated via CI/CD benchmarking
2. **Investigation**: Root cause analysis within 24 hours
3. **Resolution**: Fix or revert within 72 hours
4. **Prevention**: Add regression tests
## Dependency Management
### Update Policy
- **Security updates**: Immediate for critical, within 48 hours for high
- **Major updates**: Quarterly review and planning
- **Minor updates**: Monthly evaluation
- **Patch updates**: Bi-weekly automated updates
### Dependency Criteria
- **Security**: Regular security updates and clean audit history
- **Maintenance**: Active maintenance and community support
- **License**: Compatible with BSD-3-Clause license
- **Quality**: High code quality and test coverage
### Update Process
1. Automated dependency scanning
2. Security and compatibility review
3. Testing in isolated environment
4. Gradual rollout with monitoring
5. Documentation updates
## Documentation Maintenance
### Documentation Standards
- Clear, concise, and accurate
- Examples for all features
- Security considerations highlighted
- Regular review and updates
- Community feedback integration
### Types of Documentation
- **User Guides**: Installation, usage, troubleshooting
- **Developer Docs**: API reference, contributing guide
- **Security Docs**: Best practices, vulnerability disclosure
- **Maintenance Docs**: Internal procedures and processes
### Review Schedule
- **User docs**: Monthly review for accuracy
- **API docs**: Updated with each release
- **Security docs**: Quarterly comprehensive review
- **Process docs**: Annual review and updates
## Community Management
### Community Guidelines
- **Inclusivity**: Welcome all skill levels and backgrounds
- **Respect**: Professional and courteous communication
- **Collaboration**: Encourage contributions and feedback
- **Transparency**: Open development and decision-making
### Engagement Activities
- Regular community updates
- Feature request discussions
- Educational content creation
- Conference presentations and talks
- Open source community events
### Recognition
- Contributor acknowledgment in releases
- Community spotlight features
- Annual contributor awards
- Speaking opportunities at events
## Incident Response
### Incident Classification
**Severity 1 (Critical)**
- Security breaches
- Complete service disruption
- Data corruption or loss
**Severity 2 (High)**
- Major feature failures
- Significant performance degradation
- Installation issues affecting many users
**Severity 3 (Medium)**
- Minor feature issues
- Documentation problems
- Localized problems
### Response Process
1. **Detection and Alert** (0-15 minutes)
- Automated monitoring alerts
- User reports and notifications
- Internal testing discovery
2. **Assessment and Communication** (15-60 minutes)
- Incident severity classification
- Impact assessment
- Initial user communication
- Team notification
3. **Investigation and Mitigation** (1-24 hours)
- Root cause analysis
- Immediate mitigation measures
- Regular status updates
- Coordination with affected parties
4. **Resolution and Recovery** (timeline varies)
- Permanent fix implementation
- System restoration
- User notification of resolution
- Service monitoring
5. **Post-Incident Review** (within 1 week)
- Incident timeline documentation
- Root cause analysis report
- Process improvement recommendations
- Prevention measure implementation
### Communication Templates
- Incident acknowledgment
- Status updates
- Resolution notifications
- Post-incident summaries
## Contact Information
### Maintainer Contacts
- **Primary Maintainer**: John Ky <newhoggy@gmail.com>
- **Security Contact**: security@nushell-works.com
- **Community Manager**: community@nushell-works.com
### Emergency Contacts
- **Critical Issues**: Use GitHub issues with "critical" label
- **Security Vulnerabilities**: security@nushell-works.com
- **Infrastructure Problems**: ops@nushell-works.com
## Legal and Compliance
### License Compliance
- All contributions under BSD-3-Clause license
- Regular license compatibility audits
- Proper attribution for all dependencies
- Clear license documentation
### Privacy and Data Protection
- No personal data collection by the plugin
- Security-focused data handling practices
- Clear privacy policy documentation
- Compliance with relevant data protection regulations
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**Document Version**: 1.0
**Last Updated**: August 22, 2025
**Next Review**: November 22, 2025
**Owner**: nu_plugin_secret Maintainers