# WebhookPayloadConversationStartedConversation
## Properties
**id** | **String** | Internal conversation ID |
**platform** | **Platform** | (enum: instagram, facebook, telegram, whatsapp, twitter, reddit, bluesky) |
**platform_conversation_id** | **String** | |
**participant_id** | Option<**String**> | Contact's platform identifier (IGSID | [optional]
**participant_name** | **String** | |
**participant_username** | Option<**String**> | Contact's handle when the platform exposes one | [optional]
**participant_picture** | Option<**String**> | | [optional]
**status** | **Status** | (enum: active, archived) |
**contact_id** | Option<**String**> | Zernio CRM Contact ID for the participant, when one exists. Resolved by joining `participantId` to the ContactChannel collection (same join used by message.*, reaction.received, and call.* webhooks). Best-effort: omitted when no channel matches or `participantId` is absent. Lets integrators seed the CRM straight from `conversation.started` without waiting for the first `message.*` event. | [optional]
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