Struct NewIssueRow 

pub struct NewIssueRow<'a> {
    pub id: Uuid,
    pub customer_id: Option<Uuid>,
    pub subject: &'a str,
    pub description: Option<&'a str>,
    pub priority: &'a str,
    pub sla_id: Option<Uuid>,
    pub opened_at: DateTime<Utc>,
    pub response_by: Option<DateTime<Utc>>,
    pub resolution_by: Option<DateTime<Utc>>,
}

The exact row a raised ticket writes.

Mirrors the raw column shape rather than the Issue entity: priority is carried as a free string and cast at the DB ($5::issue_priority), so a bad priority fails as a DB error rather than a deserialize panic. The deadlines are already snapshotted by the caller.

Fields

id: Uuid

customer_id: Option<Uuid>

subject: &'a str

description: Option<&'a str>

priority: &'a str

sla_id: Option<Uuid>

opened_at: DateTime<Utc>

response_by: Option<DateTime<Utc>>

resolution_by: Option<DateTime<Utc>>