#[non_exhaustive]
pub struct TranscriptFilter { /* private fields */ }
Expand description

Flag the presence or absence of specific words or phrases detected in your Call Analytics transcription output.

Rules using TranscriptFilter are designed to match:

  • Custom words or phrases spoken by the agent, the customer, or both

  • Custom words or phrases not spoken by the agent, the customer, or either

  • Custom words or phrases that occur at a specific time frame

See Rule criteria for examples.

Implementations

Flag the presence or absence of an exact match to the phrases you specify. For example, if you specify the phrase "speak to a manager" as your Targets value, only that exact phrase is flagged.

Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.

Allows you to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.

Allows you to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.

Specify the participant you want to flag. Omitting this parameter is equivalent to specifying both participants.

Set to TRUE to flag the absence of the phrase you specified in your request. Set to FALSE to flag the presence of the phrase you specified in your request.

Specify the phrases you want to flag.

Creates a new builder-style object to manufacture TranscriptFilter.

Trait Implementations

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This method tests for !=. The default implementation is almost always sufficient, and should not be overridden without very good reason. Read more

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