aws_sdk_connect::types

Struct ChatContactMetrics

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#[non_exhaustive]
pub struct ChatContactMetrics {
    pub multi_party: Option<bool>,
    pub total_messages: Option<i32>,
    pub total_bot_messages: Option<i32>,
    pub total_bot_message_length_in_chars: Option<i32>,
    pub conversation_close_time_in_millis: Option<i64>,
    pub conversation_turn_count: Option<i32>,
    pub agent_first_response_timestamp: Option<DateTime>,
    pub agent_first_response_time_in_millis: Option<i64>,
}
Expand description

Information about the overall participant interactions at the contact level.

Fields (Non-exhaustive)§

This struct is marked as non-exhaustive
Non-exhaustive structs could have additional fields added in future. Therefore, non-exhaustive structs cannot be constructed in external crates using the traditional Struct { .. } syntax; cannot be matched against without a wildcard ..; and struct update syntax will not work.
§multi_party: Option<bool>

A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

§total_messages: Option<i32>

The number of chat messages on the contact.

§total_bot_messages: Option<i32>

The total number of bot and automated messages on a chat contact.

§total_bot_message_length_in_chars: Option<i32>

The total number of characters from bot and automated messages on a chat contact.

§conversation_close_time_in_millis: Option<i64>

The time it took for a contact to end after the last customer message.

§conversation_turn_count: Option<i32>

The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

§agent_first_response_timestamp: Option<DateTime>

The agent first response timestamp for a chat contact.

§agent_first_response_time_in_millis: Option<i64>

The time for an agent to respond after obtaining a chat contact.

Implementations§

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impl ChatContactMetrics

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pub fn multi_party(&self) -> Option<bool>

A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

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pub fn total_messages(&self) -> Option<i32>

The number of chat messages on the contact.

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pub fn total_bot_messages(&self) -> Option<i32>

The total number of bot and automated messages on a chat contact.

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pub fn total_bot_message_length_in_chars(&self) -> Option<i32>

The total number of characters from bot and automated messages on a chat contact.

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pub fn conversation_close_time_in_millis(&self) -> Option<i64>

The time it took for a contact to end after the last customer message.

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pub fn conversation_turn_count(&self) -> Option<i32>

The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

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pub fn agent_first_response_timestamp(&self) -> Option<&DateTime>

The agent first response timestamp for a chat contact.

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pub fn agent_first_response_time_in_millis(&self) -> Option<i64>

The time for an agent to respond after obtaining a chat contact.

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impl ChatContactMetrics

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pub fn builder() -> ChatContactMetricsBuilder

Creates a new builder-style object to manufacture ChatContactMetrics.

Trait Implementations§

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impl Clone for ChatContactMetrics

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fn clone(&self) -> ChatContactMetrics

Returns a duplicate of the value. Read more
1.0.0 · Source§

const fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source. Read more
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impl Debug for ChatContactMetrics

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fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter. Read more
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impl PartialEq for ChatContactMetrics

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fn eq(&self, other: &ChatContactMetrics) -> bool

Tests for self and other values to be equal, and is used by ==.
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const fn ne(&self, other: &Rhs) -> bool

Tests for !=. The default implementation is almost always sufficient, and should not be overridden without very good reason.
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impl StructuralPartialEq for ChatContactMetrics

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