Struct aws_sdk_connect::types::MediaConcurrency

#[non_exhaustive]
pub struct MediaConcurrency {
    pub channel: Channel,
    pub concurrency: i32,
    pub cross_channel_behavior: Option<CrossChannelBehavior>,
}

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Fields (Non-exhaustive)

Non-exhaustive structs could have additional fields added in future. Therefore, non-exhaustive structs cannot be constructed in external crates using the traditional Struct { .. } syntax; cannot be matched against without a wildcard ..; and struct update syntax will not work.

channel: Channel

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency: i32

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

cross_channel_behavior: Option<CrossChannelBehavior>

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Implementations

impl MediaConcurrency

pub fn channel(&self) -> &Channel

The channels that agents can handle in the Contact Control Panel (CCP).

pub fn concurrency(&self) -> i32

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

pub fn cross_channel_behavior(&self) -> Option<&CrossChannelBehavior>

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

impl MediaConcurrency

pub fn builder() -> MediaConcurrencyBuilder

Creates a new builder-style object to manufacture MediaConcurrency.

Trait Implementations

impl Clone for MediaConcurrency

fn clone(&self) -> MediaConcurrency

Returns a copy of the value.

fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source.

impl Debug for MediaConcurrency

fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter.

impl PartialEq for MediaConcurrency

fn eq(&self, other: &MediaConcurrency) -> bool

This method tests for self and other values to be equal, and is used by ==.

fn ne(&self, other: &Rhs) -> bool

This method tests for !=. The default implementation is almost always sufficient, and should not be overridden without very good reason.

impl StructuralPartialEq for MediaConcurrency