Struct aws_sdk_connect::types::ContactSearchSummary

#[non_exhaustive]
pub struct ContactSearchSummary {
    pub arn: Option<String>,
    pub id: Option<String>,
    pub initial_contact_id: Option<String>,
    pub previous_contact_id: Option<String>,
    pub initiation_method: Option<ContactInitiationMethod>,
    pub channel: Option<Channel>,
    pub queue_info: Option<ContactSearchSummaryQueueInfo>,
    pub agent_info: Option<ContactSearchSummaryAgentInfo>,
    pub initiation_timestamp: Option<DateTime>,
    pub disconnect_timestamp: Option<DateTime>,
    pub scheduled_timestamp: Option<DateTime>,
}

Information of returned contact.

Fields (Non-exhaustive)

Non-exhaustive structs could have additional fields added in future. Therefore, non-exhaustive structs cannot be constructed in external crates using the traditional Struct { .. } syntax; cannot be matched against without a wildcard ..; and struct update syntax will not work.

arn: Option<String>

The Amazon Resource Name (ARN) of the contact.

id: Option<String>

The identifier of the contact summary.

initial_contact_id: Option<String>

If this contact is related to other contacts, this is the ID of the initial contact.

previous_contact_id: Option<String>

If this contact is not the first contact, this is the ID of the previous contact.

initiation_method: Option<ContactInitiationMethod>

Indicates how the contact was initiated.

channel: Option<Channel>

How the contact reached your contact center.

queue_info: Option<ContactSearchSummaryQueueInfo>

If this contact was queued, this contains information about the queue.

agent_info: Option<ContactSearchSummaryAgentInfo>

Information about the agent who accepted the contact.

initiation_timestamp: Option<DateTime>

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

disconnect_timestamp: Option<DateTime>

The timestamp when the customer endpoint disconnected from Amazon Connect.

scheduled_timestamp: Option<DateTime>

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Implementations

impl ContactSearchSummary

pub fn arn(&self) -> Option<&str>

The Amazon Resource Name (ARN) of the contact.

pub fn id(&self) -> Option<&str>

The identifier of the contact summary.

pub fn initial_contact_id(&self) -> Option<&str>

If this contact is related to other contacts, this is the ID of the initial contact.

pub fn previous_contact_id(&self) -> Option<&str>

If this contact is not the first contact, this is the ID of the previous contact.

pub fn initiation_method(&self) -> Option<&ContactInitiationMethod>

Indicates how the contact was initiated.

pub fn channel(&self) -> Option<&Channel>

How the contact reached your contact center.

pub fn queue_info(&self) -> Option<&ContactSearchSummaryQueueInfo>

If this contact was queued, this contains information about the queue.

pub fn agent_info(&self) -> Option<&ContactSearchSummaryAgentInfo>

Information about the agent who accepted the contact.

pub fn initiation_timestamp(&self) -> Option<&DateTime>

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

pub fn disconnect_timestamp(&self) -> Option<&DateTime>

The timestamp when the customer endpoint disconnected from Amazon Connect.

pub fn scheduled_timestamp(&self) -> Option<&DateTime>

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

impl ContactSearchSummary

pub fn builder() -> ContactSearchSummaryBuilder

Creates a new builder-style object to manufacture ContactSearchSummary.

Trait Implementations

impl Clone for ContactSearchSummary

fn clone(&self) -> ContactSearchSummary

Returns a copy of the value.

fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source.

impl Debug for ContactSearchSummary

fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter.

impl PartialEq for ContactSearchSummary

fn eq(&self, other: &ContactSearchSummary) -> bool

This method tests for self and other values to be equal, and is used by ==.

fn ne(&self, other: &Rhs) -> bool

This method tests for !=. The default implementation is almost always sufficient, and should not be overridden without very good reason.

impl StructuralPartialEq for ContactSearchSummary