Struct aws_sdk_connect::operation::get_metric_data_v2::builders::GetMetricDataV2InputBuilder
source · #[non_exhaustive]pub struct GetMetricDataV2InputBuilder { /* private fields */ }
Expand description
A builder for GetMetricDataV2Input
.
Implementations§
source§impl GetMetricDataV2InputBuilder
impl GetMetricDataV2InputBuilder
sourcepub fn resource_arn(self, input: impl Into<String>) -> Self
pub fn resource_arn(self, input: impl Into<String>) -> Self
The Amazon Resource Name (ARN) of the resource. This includes the instanceId
an Amazon Connect instance.
sourcepub fn set_resource_arn(self, input: Option<String>) -> Self
pub fn set_resource_arn(self, input: Option<String>) -> Self
The Amazon Resource Name (ARN) of the resource. This includes the instanceId
an Amazon Connect instance.
sourcepub fn get_resource_arn(&self) -> &Option<String>
pub fn get_resource_arn(&self) -> &Option<String>
The Amazon Resource Name (ARN) of the resource. This includes the instanceId
an Amazon Connect instance.
sourcepub fn start_time(self, input: DateTime) -> Self
pub fn start_time(self, input: DateTime) -> Self
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on the IntervalPeriod
selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.
sourcepub fn set_start_time(self, input: Option<DateTime>) -> Self
pub fn set_start_time(self, input: Option<DateTime>) -> Self
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on the IntervalPeriod
selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.
sourcepub fn get_start_time(&self) -> &Option<DateTime>
pub fn get_start_time(&self) -> &Option<DateTime>
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on the IntervalPeriod
selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.
sourcepub fn end_time(self, input: DateTime) -> Self
pub fn end_time(self, input: DateTime) -> Self
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.
This field is required.sourcepub fn set_end_time(self, input: Option<DateTime>) -> Self
pub fn set_end_time(self, input: Option<DateTime>) -> Self
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.
sourcepub fn get_end_time(&self) -> &Option<DateTime>
pub fn get_end_time(&self) -> &Option<DateTime>
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.
sourcepub fn interval(self, input: IntervalDetails) -> Self
pub fn interval(self, input: IntervalDetails) -> Self
The interval period and timezone to apply to returned metrics.
-
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
.For example, if
IntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period.The following list describes restrictions on
StartTime
andEndTime
based on whichIntervalPeriod
is requested.-
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.
-
-
TimeZone
: The timezone applied to requested metrics.
sourcepub fn set_interval(self, input: Option<IntervalDetails>) -> Self
pub fn set_interval(self, input: Option<IntervalDetails>) -> Self
The interval period and timezone to apply to returned metrics.
-
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
.For example, if
IntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period.The following list describes restrictions on
StartTime
andEndTime
based on whichIntervalPeriod
is requested.-
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.
-
-
TimeZone
: The timezone applied to requested metrics.
sourcepub fn get_interval(&self) -> &Option<IntervalDetails>
pub fn get_interval(&self) -> &Option<IntervalDetails>
The interval period and timezone to apply to returned metrics.
-
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
.For example, if
IntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period.The following list describes restrictions on
StartTime
andEndTime
based on whichIntervalPeriod
is requested.-
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.
-
-
TimeZone
: The timezone applied to requested metrics.
sourcepub fn filters(self, input: FilterV2) -> Self
pub fn filters(self, input: FilterV2) -> Self
Appends an item to filters
.
To override the contents of this collection use set_filters
.
The filters to apply to returned metrics. You can filter on the following resources:
-
Queues
-
Routing profiles
-
Agents
-
Channels
-
User hierarchy groups
-
Feature
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.
Note the following limits:
-
Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
|FEATURE
|contact/segmentAttributes/connect:Subtype
-
Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid
filterValue
for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.contact_lens_conversational_analytics
is a valid filterValue for theFEATURE
filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.connect:Chat
,connect:SMS
,connect:Telephony
, andconnect:WebRTC
are validfilterValue
examples (not exhaustive) for thecontact/segmentAttributes/connect:Subtype filter
key.
sourcepub fn set_filters(self, input: Option<Vec<FilterV2>>) -> Self
pub fn set_filters(self, input: Option<Vec<FilterV2>>) -> Self
The filters to apply to returned metrics. You can filter on the following resources:
-
Queues
-
Routing profiles
-
Agents
-
Channels
-
User hierarchy groups
-
Feature
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.
Note the following limits:
-
Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
|FEATURE
|contact/segmentAttributes/connect:Subtype
-
Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid
filterValue
for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.contact_lens_conversational_analytics
is a valid filterValue for theFEATURE
filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.connect:Chat
,connect:SMS
,connect:Telephony
, andconnect:WebRTC
are validfilterValue
examples (not exhaustive) for thecontact/segmentAttributes/connect:Subtype filter
key.
sourcepub fn get_filters(&self) -> &Option<Vec<FilterV2>>
pub fn get_filters(&self) -> &Option<Vec<FilterV2>>
The filters to apply to returned metrics. You can filter on the following resources:
-
Queues
-
Routing profiles
-
Agents
-
Channels
-
User hierarchy groups
-
Feature
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.
Note the following limits:
-
Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
|FEATURE
|contact/segmentAttributes/connect:Subtype
-
Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid
filterValue
for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.contact_lens_conversational_analytics
is a valid filterValue for theFEATURE
filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.connect:Chat
,connect:SMS
,connect:Telephony
, andconnect:WebRTC
are validfilterValue
examples (not exhaustive) for thecontact/segmentAttributes/connect:Subtype filter
key.
sourcepub fn groupings(self, input: impl Into<String>) -> Self
pub fn groupings(self, input: impl Into<String>) -> Self
Appends an item to groupings
.
To override the contents of this collection use set_groupings
.
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys: QUEUE
| ROUTING_PROFILE
| AGENT
| CHANNEL
| AGENT_HIERARCHY_LEVEL_ONE
| AGENT_HIERARCHY_LEVEL_TWO
| AGENT_HIERARCHY_LEVEL_THREE
| AGENT_HIERARCHY_LEVEL_FOUR
| AGENT_HIERARCHY_LEVEL_FIVE
, contact/segmentAttributes/connect:Subtype
sourcepub fn set_groupings(self, input: Option<Vec<String>>) -> Self
pub fn set_groupings(self, input: Option<Vec<String>>) -> Self
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys: QUEUE
| ROUTING_PROFILE
| AGENT
| CHANNEL
| AGENT_HIERARCHY_LEVEL_ONE
| AGENT_HIERARCHY_LEVEL_TWO
| AGENT_HIERARCHY_LEVEL_THREE
| AGENT_HIERARCHY_LEVEL_FOUR
| AGENT_HIERARCHY_LEVEL_FIVE
, contact/segmentAttributes/connect:Subtype
sourcepub fn get_groupings(&self) -> &Option<Vec<String>>
pub fn get_groupings(&self) -> &Option<Vec<String>>
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys: QUEUE
| ROUTING_PROFILE
| AGENT
| CHANNEL
| AGENT_HIERARCHY_LEVEL_ONE
| AGENT_HIERARCHY_LEVEL_TWO
| AGENT_HIERARCHY_LEVEL_THREE
| AGENT_HIERARCHY_LEVEL_FOUR
| AGENT_HIERARCHY_LEVEL_FIVE
, contact/segmentAttributes/connect:Subtype
sourcepub fn metrics(self, input: MetricV2) -> Self
pub fn metrics(self, input: MetricV2) -> Self
Appends an item to metrics
.
To override the contents of this collection use set_metrics
.
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
- ABANDONMENT_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AGENT_ADHERENT_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_ANSWER_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_ADHERENT_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_RESPONSE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
- AGENT_OCCUPANCY
-
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- AGENT_SCHEDULE_ADHERENCE
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_SCHEDULED_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_ABANDON_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AVG_ACTIVE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_AGENT_CONNECTING_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. For now, this metric only supports the following asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The
Negate
key in Metric Level Filters is not applicable for this metric. - AVG_AGENT_PAUSE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_CONTACT_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_CONVERSATION_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AVG_GREETING_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME_ALL_CONTACTS
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HOLDS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERACTION_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_INTERRUPTIONS_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERRUPTION_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_QUEUE_ANSWER_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_RESOLUTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_ABANDONED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_CREATED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
,DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_HOLD_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_ON_HOLD_AGENT_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_PUT_ON_HOLD
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_TRANSFERRED_OUT_EXTERNAL
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_TRANSFERRED_OUT_INTERNAL
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_RESOLVED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - CONTACTS_TRANSFERRED_OUT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_TRANSFERRED_OUT_BY_AGENT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- MAX_QUEUED_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- SERVICE_LEVEL
-
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONNECTING_TIME_AGENT
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. This metric only supports the following filter keys asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The
Negate
key in Metric Level Filters is not applicable for this metric. - SUM_CONTACT_FLOW_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONTACT_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONTACTS_ANSWERED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_CONTACTS_ABANDONED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_CONTACTS_DISCONNECTED
-
Valid metric filter key:
DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- SUM_ERROR_STATUS_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_HOLD_TIME
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_IDLE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_INTERACTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_NON_PRODUCTIVE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_ONLINE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_RETRY_CALLBACK_ATTEMPTS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
sourcepub fn set_metrics(self, input: Option<Vec<MetricV2>>) -> Self
pub fn set_metrics(self, input: Option<Vec<MetricV2>>) -> Self
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
- ABANDONMENT_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AGENT_ADHERENT_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_ANSWER_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_ADHERENT_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_RESPONSE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
- AGENT_OCCUPANCY
-
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- AGENT_SCHEDULE_ADHERENCE
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_SCHEDULED_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_ABANDON_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AVG_ACTIVE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_AGENT_CONNECTING_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. For now, this metric only supports the following asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The
Negate
key in Metric Level Filters is not applicable for this metric. - AVG_AGENT_PAUSE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_CONTACT_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_CONVERSATION_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AVG_GREETING_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME_ALL_CONTACTS
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HOLDS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERACTION_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_INTERRUPTIONS_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERRUPTION_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_QUEUE_ANSWER_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_RESOLUTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_ABANDONED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_CREATED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
,DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_HOLD_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_ON_HOLD_AGENT_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_PUT_ON_HOLD
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_TRANSFERRED_OUT_EXTERNAL
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_TRANSFERRED_OUT_INTERNAL
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_RESOLVED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - CONTACTS_TRANSFERRED_OUT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_TRANSFERRED_OUT_BY_AGENT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- MAX_QUEUED_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- SERVICE_LEVEL
-
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONNECTING_TIME_AGENT
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. This metric only supports the following filter keys asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The
Negate
key in Metric Level Filters is not applicable for this metric. - SUM_CONTACT_FLOW_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONTACT_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONTACTS_ANSWERED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_CONTACTS_ABANDONED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_CONTACTS_DISCONNECTED
-
Valid metric filter key:
DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- SUM_ERROR_STATUS_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_HOLD_TIME
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_IDLE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_INTERACTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_NON_PRODUCTIVE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_ONLINE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_RETRY_CALLBACK_ATTEMPTS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
sourcepub fn get_metrics(&self) -> &Option<Vec<MetricV2>>
pub fn get_metrics(&self) -> &Option<Vec<MetricV2>>
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
- ABANDONMENT_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AGENT_ADHERENT_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_ANSWER_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_ADHERENT_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_RESPONSE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
- AGENT_OCCUPANCY
-
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- AGENT_SCHEDULE_ADHERENCE
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AGENT_SCHEDULED_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_ABANDON_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AVG_ACTIVE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_AGENT_CONNECTING_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. For now, this metric only supports the following asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The
Negate
key in Metric Level Filters is not applicable for this metric. - AVG_AGENT_PAUSE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- AVG_CONTACT_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_CONVERSATION_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
- AVG_GREETING_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME_ALL_CONTACTS
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HOLDS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERACTION_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_INTERRUPTIONS_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERRUPTION_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_QUEUE_ANSWER_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- AVG_RESOLUTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_ABANDONED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_CREATED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
,DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_HOLD_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_ON_HOLD_AGENT_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_PUT_ON_HOLD
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_TRANSFERRED_OUT_EXTERNAL
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_TRANSFERRED_OUT_INTERNAL
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_RESOLVED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - CONTACTS_TRANSFERRED_OUT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
Feature is a valid filter but not a valid grouping.
- CONTACTS_TRANSFERRED_OUT_BY_AGENT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- MAX_QUEUED_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- PERCENT_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- SERVICE_LEVEL
-
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONNECTING_TIME_AGENT
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. This metric only supports the following filter keys asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
The
Negate
key in Metric Level Filters is not applicable for this metric. - SUM_CONTACT_FLOW_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONTACT_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_CONTACTS_ANSWERED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_CONTACTS_ABANDONED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than"). - SUM_CONTACTS_DISCONNECTED
-
Valid metric filter key:
DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- SUM_ERROR_STATUS_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_HOLD_TIME
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_IDLE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_INTERACTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
- SUM_NON_PRODUCTIVE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_ONLINE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
- SUM_RETRY_CALLBACK_ATTEMPTS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
sourcepub fn next_token(self, input: impl Into<String>) -> Self
pub fn next_token(self, input: impl Into<String>) -> Self
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
sourcepub fn set_next_token(self, input: Option<String>) -> Self
pub fn set_next_token(self, input: Option<String>) -> Self
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
sourcepub fn get_next_token(&self) -> &Option<String>
pub fn get_next_token(&self) -> &Option<String>
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
sourcepub fn max_results(self, input: i32) -> Self
pub fn max_results(self, input: i32) -> Self
The maximum number of results to return per page.
sourcepub fn set_max_results(self, input: Option<i32>) -> Self
pub fn set_max_results(self, input: Option<i32>) -> Self
The maximum number of results to return per page.
sourcepub fn get_max_results(&self) -> &Option<i32>
pub fn get_max_results(&self) -> &Option<i32>
The maximum number of results to return per page.
sourcepub fn build(self) -> Result<GetMetricDataV2Input, BuildError>
pub fn build(self) -> Result<GetMetricDataV2Input, BuildError>
Consumes the builder and constructs a GetMetricDataV2Input
.
source§impl GetMetricDataV2InputBuilder
impl GetMetricDataV2InputBuilder
sourcepub async fn send_with(
self,
client: &Client
) -> Result<GetMetricDataV2Output, SdkError<GetMetricDataV2Error, HttpResponse>>
pub async fn send_with( self, client: &Client ) -> Result<GetMetricDataV2Output, SdkError<GetMetricDataV2Error, HttpResponse>>
Sends a request with this input using the given client.
Trait Implementations§
source§impl Clone for GetMetricDataV2InputBuilder
impl Clone for GetMetricDataV2InputBuilder
source§fn clone(&self) -> GetMetricDataV2InputBuilder
fn clone(&self) -> GetMetricDataV2InputBuilder
1.0.0 · source§fn clone_from(&mut self, source: &Self)
fn clone_from(&mut self, source: &Self)
source
. Read moresource§impl Debug for GetMetricDataV2InputBuilder
impl Debug for GetMetricDataV2InputBuilder
source§impl Default for GetMetricDataV2InputBuilder
impl Default for GetMetricDataV2InputBuilder
source§fn default() -> GetMetricDataV2InputBuilder
fn default() -> GetMetricDataV2InputBuilder
source§impl PartialEq for GetMetricDataV2InputBuilder
impl PartialEq for GetMetricDataV2InputBuilder
source§fn eq(&self, other: &GetMetricDataV2InputBuilder) -> bool
fn eq(&self, other: &GetMetricDataV2InputBuilder) -> bool
self
and other
values to be equal, and is used
by ==
.