1use serde::Serialize;
11use typesafe_jev::{Choice, Client, Config, Error, Noul, Questions, Score};
12
13#[derive(Serialize)]
15struct Ticket<'a> {
16 customer_plan: &'a str,
17 message: &'a str,
18}
19
20fn main() -> Result<(), Error> {
21 let client = Client::from_env(Config::default())?;
22
23 let ticket = Ticket {
24 customer_plan: "business",
25 message: "Hi, I've been trying to connect my Stripe account for 3 days and the integration keeps failing. \
26 I'm losing sales. Please help ASAP.",
27 };
28 let questions = Questions::new()
29 .with(
30 "department",
31 Choice::new(
32 "Which team should handle the `message`?",
33 [
34 ("billing", "Payment or subscription issues"),
35 ("technical", "Bugs or integration problems"),
36 ("sales", "Pricing or account questions"),
37 ],
38 ),
39 )
40 .with(
41 "frustration",
42 Score::new(
43 "How frustrated the customer appears",
44 ["Calm, just stating facts", "Frustrated but civil", "Very angry, strong language"],
45 ),
46 )
47 .with("is_urgent", Noul::new("The message conveys urgency or time-sensitivity"));
48
49 let response = match client.ask(&ticket, &questions) {
50 Ok(response) => response,
51 Err(Error::TokenLimit(message)) => {
53 eprintln!("request too large: {message}");
54 return Ok(());
55 }
56 Err(other) => return Err(other),
57 };
58
59 if let Some(department) = response.choice("department") {
60 println!("department: {} (confidence {:.2})", department.choice, department.confidence);
61 for (option, probability) in &department.probabilities {
62 println!(" {option}: {probability:.2}");
63 }
64 }
65 if let Some(frustration) = response.score("frustration") {
66 println!("frustration: {:.2} of {} (confidence {:.2})", frustration.score, frustration.legend.len() - 1, frustration.confidence);
67 }
68 if let Some(urgent) = response.noul("is_urgent") {
69 println!("urgent: p={:.2}", urgent.noul);
70 }
71
72 let usage = client.usage();
73 println!(
74 "{}: {} request(s), {} retries, {} input tokens, ~${:.6}",
75 response.model,
76 usage.requests(),
77 usage.retries(),
78 usage.input_tokens(),
79 usage.cost_usd()
80 );
81 Ok(())
82}