Expand description
Amazon Connect is a cloud-based contact center solution that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale.
Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents.
There are limits to the number of Amazon Connect resources that you can create and limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
To connect programmatically to an AWS service, you use an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.
If you’re using the service, you’re probably looking for ConnectClient and Connect.
Structs§
- Chat
Message A chat message.
- Connect
Client - A client for the Amazon Connect API.
- Contact
Flow Summary Contains summary information about a contact flow.
- Create
User Request - Create
User Response - Credentials
Contains credentials to use for federation.
- Current
Metric Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
- Current
Metric Data Contains the data for a real-time metric.
- Current
Metric Result Contains information about a set of real-time metrics.
- Delete
User Request - Describe
User Hierarchy Group Request - Describe
User Hierarchy Group Response - Describe
User Hierarchy Structure Request - Describe
User Hierarchy Structure Response - Describe
User Request - Describe
User Response - Dimensions
Contains information about the dimensions for a set of metrics.
- Filters
Contains the filter to apply when retrieving metrics.
- GetContact
Attributes Request - GetContact
Attributes Response - GetCurrent
Metric Data Request - GetCurrent
Metric Data Response - GetFederation
Token Request - GetFederation
Token Response - GetMetric
Data Request - GetMetric
Data Response - Hierarchy
Group Contains information about a hierarchy group.
- Hierarchy
Group Summary Contains summary information about a hierarchy group.
- Hierarchy
Level Contains information about a hierarchy level.
- Hierarchy
Path Contains information about the levels of a hierarchy group.
- Hierarchy
Structure Contains information about a hierarchy structure.
- Historical
Metric Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
- Historical
Metric Data Contains the data for a historical metric.
- Historical
Metric Result Contains information about the historical metrics retrieved.
- Hours
OfOperation Summary Contains summary information about hours of operation for a contact center.
- List
Contact Flows Request - List
Contact Flows Response - List
Hours OfOperations Request - List
Hours OfOperations Response - List
Phone Numbers Request - List
Phone Numbers Response - List
Queues Request - List
Queues Response - List
Routing Profiles Request - List
Routing Profiles Response - List
Security Profiles Request - List
Security Profiles Response - List
Tags ForResource Request - List
Tags ForResource Response - List
User Hierarchy Groups Request - List
User Hierarchy Groups Response - List
Users Request - List
Users Response - Participant
Details The customer's details.
- Phone
Number Summary Contains summary information about a phone number for a contact center.
- Queue
Reference Contains information about a queue resource for which metrics are returned.
- Queue
Summary Contains summary information about a queue.
- Routing
Profile Summary Contains summary information about a routing profile.
- Security
Profile Summary Contains information about a security profile.
- Start
Chat Contact Request - Start
Chat Contact Response - Start
Outbound Voice Contact Request - Start
Outbound Voice Contact Response - Stop
Contact Request - Stop
Contact Response - TagResource
Request - Threshold
Contains information about the threshold for service level metrics.
- Untag
Resource Request - Update
Contact Attributes Request - Update
Contact Attributes Response - Update
User Hierarchy Request - Update
User Identity Info Request - Update
User Phone Config Request - Update
User Routing Profile Request - Update
User Security Profiles Request - User
Contains information about a user account for a Amazon Connect instance.
- User
Identity Info Contains information about the identity of a user.
- User
Phone Config Contains information about the phone configuration settings for a user.
- User
Summary Contains summary information about a user.
Enums§
- Create
User Error - Errors returned by CreateUser
- Delete
User Error - Errors returned by DeleteUser
- Describe
User Error - Errors returned by DescribeUser
- Describe
User Hierarchy Group Error - Errors returned by DescribeUserHierarchyGroup
- Describe
User Hierarchy Structure Error - Errors returned by DescribeUserHierarchyStructure
- GetContact
Attributes Error - Errors returned by GetContactAttributes
- GetCurrent
Metric Data Error - Errors returned by GetCurrentMetricData
- GetFederation
Token Error - Errors returned by GetFederationToken
- GetMetric
Data Error - Errors returned by GetMetricData
- List
Contact Flows Error - Errors returned by ListContactFlows
- List
Hours OfOperations Error - Errors returned by ListHoursOfOperations
- List
Phone Numbers Error - Errors returned by ListPhoneNumbers
- List
Queues Error - Errors returned by ListQueues
- List
Routing Profiles Error - Errors returned by ListRoutingProfiles
- List
Security Profiles Error - Errors returned by ListSecurityProfiles
- List
Tags ForResource Error - Errors returned by ListTagsForResource
- List
User Hierarchy Groups Error - Errors returned by ListUserHierarchyGroups
- List
Users Error - Errors returned by ListUsers
- Start
Chat Contact Error - Errors returned by StartChatContact
- Start
Outbound Voice Contact Error - Errors returned by StartOutboundVoiceContact
- Stop
Contact Error - Errors returned by StopContact
- TagResource
Error - Errors returned by TagResource
- Untag
Resource Error - Errors returned by UntagResource
- Update
Contact Attributes Error - Errors returned by UpdateContactAttributes
- Update
User Hierarchy Error - Errors returned by UpdateUserHierarchy
- Update
User Identity Info Error - Errors returned by UpdateUserIdentityInfo
- Update
User Phone Config Error - Errors returned by UpdateUserPhoneConfig
- Update
User Routing Profile Error - Errors returned by UpdateUserRoutingProfile
- Update
User Security Profiles Error - Errors returned by UpdateUserSecurityProfiles
Traits§
- Connect
- Trait representing the capabilities of the Amazon Connect API. Amazon Connect clients implement this trait.