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AWS Support

The AWS Support API Reference is intended for programmers who need detailed information about the AWS Support operations and data types. You can use the API to manage your support cases programmatically. The AWS Support API uses HTTP methods that return results in JSON format.

You must have a Business or Enterprise Support plan to use the AWS Support API.
If you call the AWS Support API from an account that does not have a Business or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see AWS Support.

The AWS Support service also exposes a set of AWS Trusted Advisor features. You can retrieve a list of checks and their descriptions, get check results, specify checks to refresh, and get the refresh status of checks.

The following list describes the AWS Support case management operations:

Service names, issue categories, and available severity levels - The DescribeServices and DescribeSeverityLevels operations return AWS service names, service codes, service categories, and problem severity levels. You use these values when you call the CreateCase operation.
Case creation, case details, and case resolution - The CreateCase, DescribeCases, DescribeAttachment, and ResolveCase operations create AWS Support cases, retrieve information about cases, and resolve cases.
Case communication - The DescribeCommunications, AddCommunicationToCase, and AddAttachmentsToSet operations retrieve and add communications and attachments to AWS Support cases.

The following list describes the operations available from the AWS Support service for Trusted Advisor:

DescribeTrustedAdvisorChecks returns the list of checks that run against your AWS resources.
Using the checkId for a specific check returned by DescribeTrustedAdvisorChecks, you can call DescribeTrustedAdvisorCheckResult to obtain the results for the check that you specified.
DescribeTrustedAdvisorCheckSummaries returns summarized results for one or more Trusted Advisor checks.
RefreshTrustedAdvisorCheck requests that Trusted Advisor rerun a specified check.
DescribeTrustedAdvisorCheckRefreshStatuses reports the refresh status of one or more checks.

For authentication of requests, AWS Support uses Signature Version 4 Signing Process.

See About the AWS Support API in the AWS Support User Guide for information about how to use this service to create and manage your support cases, and how to call Trusted Advisor for results of checks on your resources.

If you’re using the service, you’re probably looking for AWSSupportClient and AWSSupport.

Structs

AWSSupportClient

A client for the AWS Support API.

AddAttachmentsToSetRequest

AddAttachmentsToSetResponse

The ID and expiry time of the attachment set returned by the AddAttachmentsToSet operation.

AddCommunicationToCaseRequest

AddCommunicationToCaseResponse

The result of the AddCommunicationToCase operation.

Attachment

An attachment to a case communication. The attachment consists of the file name and the content of the file.

AttachmentDetails

The file name and ID of an attachment to a case communication. You can use the ID to retrieve the attachment with the DescribeAttachment operation.

CaseDetails

A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:

caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
categoryCode - The category of problem for the support case. Corresponds to the CategoryCode values returned by a call to DescribeServices.
displayId - The identifier for the case on pages in the AWS Support Center.
language - The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
nextToken - A resumption point for pagination.
recentCommunications - One or more Communication objects. Fields of these objects are attachments, body, caseId, submittedBy, and timeCreated.
serviceCode - The identifier for the AWS service that corresponds to the service code defined in the call to DescribeServices.
severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are: low, normal, high, urgent, and critical.
status - The status of the case in the AWS Support Center. Valid values:
- opened
- pending-customer-action
- reopened
- resolved
- unassigned
- work-in-progress
subject - The subject line of the case.
submittedBy - The email address of the account that submitted the case.
timeCreated - The time the case was created, in ISO-8601 format.