#[non_exhaustive]pub struct GetMetricDataV2Input {
pub resource_arn: Option<String>,
pub start_time: Option<DateTime>,
pub end_time: Option<DateTime>,
pub interval: Option<IntervalDetails>,
pub filters: Option<Vec<FilterV2>>,
pub groupings: Option<Vec<String>>,
pub metrics: Option<Vec<MetricV2>>,
pub next_token: Option<String>,
pub max_results: Option<i32>,
}
Fields (Non-exhaustive)§
This struct is marked as non-exhaustive
Struct { .. }
syntax; cannot be matched against without a wildcard ..
; and struct update syntax will not work.resource_arn: Option<String>
The Amazon Resource Name (ARN) of the resource. This includes the instanceId
an Amazon Connect instance.
start_time: Option<DateTime>
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on the IntervalPeriod
selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.
end_time: Option<DateTime>
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.
interval: Option<IntervalDetails>
The interval period and timezone to apply to returned metrics.
-
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
.For example, if
IntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period.The following list describes restrictions on
StartTime
andEndTime
based on whichIntervalPeriod
is requested.-
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.
-
-
TimeZone
: The timezone applied to requested metrics.
filters: Option<Vec<FilterV2>>
The filters to apply to returned metrics. You can filter on the following resources:
-
Queues
-
Routing profiles
-
Agents
-
Channels
-
User hierarchy groups
-
Feature
-
Routing step expression
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.
Note the following limits:
-
Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
|FEATURE
|CASE_TEMPLATE_ARN
|CASE_STATUS
|contact/segmentAttributes/connect:Subtype
|ROUTING_STEP_EXPRESSION
-
Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid
filterValue
for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.contact_lens_conversational_analytics
is a valid filterValue for theFEATURE
filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.connect:Chat
,connect:SMS
,connect:Telephony
, andconnect:WebRTC
are validfilterValue
examples (not exhaustive) for thecontact/segmentAttributes/connect:Subtype filter
key.ROUTING_STEP_EXPRESSION
is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is.
groupings: Option<Vec<String>>
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys: QUEUE
| ROUTING_PROFILE
| AGENT
| CHANNEL
| AGENT_HIERARCHY_LEVEL_ONE
| AGENT_HIERARCHY_LEVEL_TWO
| AGENT_HIERARCHY_LEVEL_THREE
| AGENT_HIERARCHY_LEVEL_FOUR
| AGENT_HIERARCHY_LEVEL_FIVE
| CASE_TEMPLATE_ARN
| CASE_STATUS
| contact/segmentAttributes/connect:Subtype
| ROUTING_STEP_EXPRESSION
metrics: Option<Vec<MetricV2>>
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
- ABANDONMENT_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Abandonment rate
- AGENT_ADHERENT_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Adherent time
- AGENT_ANSWER_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent answer rate
- AGENT_NON_ADHERENT_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Non-adherent time
- AGENT_NON_RESPONSE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent non-response
- AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
- AGENT_OCCUPANCY
-
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Occupancy
- AGENT_SCHEDULE_ADHERENCE
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Adherence
- AGENT_SCHEDULED_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Scheduled time
- AVG_ABANDON_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average queue abandon time
- AVG_ACTIVE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Average active time
- AVG_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average after contact work time
Feature is a valid filter but not a valid grouping.
- AVG_AGENT_CONNECTING_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. For now, this metric only supports the following asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Average agent API connecting time
The
Negate
key in Metric Level Filters is not applicable for this metric. - AVG_AGENT_PAUSE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Average agent pause time
- AVG_CASE_RELATED_CONTACTS
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Average contacts per case
- AVG_CASE_RESOLUTION_TIME
-
Unit: Seconds
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Average case resolution time
- AVG_CONTACT_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average contact duration
Feature is a valid filter but not a valid grouping.
- AVG_CONVERSATION_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average conversation duration
- AVG_GREETING_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average greeting time agent
- AVG_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression
UI name: Average handle time
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average customer hold time
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME_ALL_CONTACTS
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HOLDS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average holds
Feature is a valid filter but not a valid grouping.
- AVG_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERACTION_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average agent interaction time
Feature is a valid filter but not a valid grouping.
- AVG_INTERRUPTIONS_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average interruptions agent
- AVG_INTERRUPTION_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average interruption time agent
- AVG_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average non-talk time
- AVG_QUEUE_ANSWER_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average queue answer time
Feature is a valid filter but not a valid grouping.
- AVG_RESOLUTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
UI name: Average resolution time
- AVG_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average talk time
- AVG_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average talk time agent
- AVG_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average talk time customer
- CASES_CREATED
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases created
- CONTACTS_ABANDONED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression
UI name: Contact abandoned
- CONTACTS_CREATED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
UI name: Contacts created
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
,DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression
UI name: API contacts handled
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_HOLD_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts hold disconnect
- CONTACTS_ON_HOLD_AGENT_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts hold agent disconnect
- CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts hold customer disconnect
- CONTACTS_PUT_ON_HOLD
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts put on hold
- CONTACTS_TRANSFERRED_OUT_EXTERNAL
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts transferred out external
- CONTACTS_TRANSFERRED_OUT_INTERNAL
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts transferred out internal
- CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts queued
- CONTACTS_QUEUED_BY_ENQUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts queued by Enqueue
- CONTACTS_RESOLVED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Contacts resolved in X
- CONTACTS_TRANSFERRED_OUT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Contacts transferred out
Feature is a valid filter but not a valid grouping.
- CONTACTS_TRANSFERRED_OUT_BY_AGENT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts transferred out by agent
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts transferred out queue
- CURRENT_CASES
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Current cases
- MAX_QUEUED_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Maximum queued time
- PERCENT_CASES_FIRST_CONTACT_RESOLVED
-
Unit: Percent
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases resolved on first contact
- PERCENT_CONTACTS_STEP_EXPIRED
-
Unit: Percent
Valid groupings and filters: Queue, RoutingStepExpression
UI name: Not available
- PERCENT_CONTACTS_STEP_JOINED
-
Unit: Percent
Valid groupings and filters: Queue, RoutingStepExpression
UI name: Not available
- PERCENT_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Non-talk time percent
- PERCENT_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Talk time percent
- PERCENT_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Talk time agent percent
- PERCENT_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Talk time customer percent
- REOPENED_CASE_ACTIONS
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases reopened
- RESOLVED_CASE_ACTIONS
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases resolved
- SERVICE_LEVEL
-
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Service level X
- STEP_CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, RoutingStepExpression
UI name: Not available
- SUM_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: After contact work time
- SUM_CONNECTING_TIME_AGENT
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. This metric only supports the following filter keys asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent API connecting time
The
Negate
key in Metric Level Filters is not applicable for this metric. - SUM_CONTACT_FLOW_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contact flow time
- SUM_CONTACT_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent on contact time
- SUM_CONTACTS_ANSWERED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Contacts answered in X seconds
- SUM_CONTACTS_ABANDONED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Contacts abandoned in X seconds
- SUM_CONTACTS_DISCONNECTED
-
Valid metric filter key:
DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contact disconnected
- SUM_ERROR_STATUS_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Error status time
- SUM_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contact handle time
- SUM_HOLD_TIME
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Customer hold time
- SUM_IDLE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Agent idle time
- SUM_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent interaction and hold time
- SUM_INTERACTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent interaction time
- SUM_NON_PRODUCTIVE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Non-Productive Time
- SUM_ONLINE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Online time
- SUM_RETRY_CALLBACK_ATTEMPTS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
UI name: Callback attempts
next_token: Option<String>
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
max_results: Option<i32>
The maximum number of results to return per page.
Implementations§
source§impl GetMetricDataV2Input
impl GetMetricDataV2Input
sourcepub fn resource_arn(&self) -> Option<&str>
pub fn resource_arn(&self) -> Option<&str>
The Amazon Resource Name (ARN) of the resource. This includes the instanceId
an Amazon Connect instance.
sourcepub fn start_time(&self) -> Option<&DateTime>
pub fn start_time(&self) -> Option<&DateTime>
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on the IntervalPeriod
selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.
sourcepub fn end_time(&self) -> Option<&DateTime>
pub fn end_time(&self) -> Option<&DateTime>
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.
sourcepub fn interval(&self) -> Option<&IntervalDetails>
pub fn interval(&self) -> Option<&IntervalDetails>
The interval period and timezone to apply to returned metrics.
-
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
.For example, if
IntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period.The following list describes restrictions on
StartTime
andEndTime
based on whichIntervalPeriod
is requested.-
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days. -
DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days. -
TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.
-
-
TimeZone
: The timezone applied to requested metrics.
sourcepub fn filters(&self) -> &[FilterV2]
pub fn filters(&self) -> &[FilterV2]
The filters to apply to returned metrics. You can filter on the following resources:
-
Queues
-
Routing profiles
-
Agents
-
Channels
-
User hierarchy groups
-
Feature
-
Routing step expression
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.
Note the following limits:
-
Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
|FEATURE
|CASE_TEMPLATE_ARN
|CASE_STATUS
|contact/segmentAttributes/connect:Subtype
|ROUTING_STEP_EXPRESSION
-
Filter values: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid
filterValue
for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.contact_lens_conversational_analytics
is a valid filterValue for theFEATURE
filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.connect:Chat
,connect:SMS
,connect:Telephony
, andconnect:WebRTC
are validfilterValue
examples (not exhaustive) for thecontact/segmentAttributes/connect:Subtype filter
key.ROUTING_STEP_EXPRESSION
is a valid filter key with a filter value up to 3000 length. This filter is case and order sensitive. JSON string fields must be sorted in ascending order and JSON array order should be kept as is.
If no value was sent for this field, a default will be set. If you want to determine if no value was sent, use .filters.is_none()
.
sourcepub fn groupings(&self) -> &[String]
pub fn groupings(&self) -> &[String]
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys: QUEUE
| ROUTING_PROFILE
| AGENT
| CHANNEL
| AGENT_HIERARCHY_LEVEL_ONE
| AGENT_HIERARCHY_LEVEL_TWO
| AGENT_HIERARCHY_LEVEL_THREE
| AGENT_HIERARCHY_LEVEL_FOUR
| AGENT_HIERARCHY_LEVEL_FIVE
| CASE_TEMPLATE_ARN
| CASE_STATUS
| contact/segmentAttributes/connect:Subtype
| ROUTING_STEP_EXPRESSION
If no value was sent for this field, a default will be set. If you want to determine if no value was sent, use .groupings.is_none()
.
sourcepub fn metrics(&self) -> &[MetricV2]
pub fn metrics(&self) -> &[MetricV2]
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
- ABANDONMENT_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Abandonment rate
- AGENT_ADHERENT_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Adherent time
- AGENT_ANSWER_RATE
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent answer rate
- AGENT_NON_ADHERENT_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Non-adherent time
- AGENT_NON_RESPONSE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent non-response
- AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
- AGENT_OCCUPANCY
-
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Occupancy
- AGENT_SCHEDULE_ADHERENCE
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Adherence
- AGENT_SCHEDULED_TIME
-
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Scheduled time
- AVG_ABANDON_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average queue abandon time
- AVG_ACTIVE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Average active time
- AVG_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average after contact work time
Feature is a valid filter but not a valid grouping.
- AVG_AGENT_CONNECTING_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. For now, this metric only supports the following asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Average agent API connecting time
The
Negate
key in Metric Level Filters is not applicable for this metric. - AVG_AGENT_PAUSE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Average agent pause time
- AVG_CASE_RELATED_CONTACTS
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Average contacts per case
- AVG_CASE_RESOLUTION_TIME
-
Unit: Seconds
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Average case resolution time
- AVG_CONTACT_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average contact duration
Feature is a valid filter but not a valid grouping.
- AVG_CONVERSATION_DURATION
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average conversation duration
- AVG_GREETING_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average greeting time agent
- AVG_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression
UI name: Average handle time
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average customer hold time
Feature is a valid filter but not a valid grouping.
- AVG_HOLD_TIME_ALL_CONTACTS
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_HOLDS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average holds
Feature is a valid filter but not a valid grouping.
- AVG_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- AVG_INTERACTION_TIME
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average agent interaction time
Feature is a valid filter but not a valid grouping.
- AVG_INTERRUPTIONS_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average interruptions agent
- AVG_INTERRUPTION_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average interruption time agent
- AVG_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average non-talk time
- AVG_QUEUE_ANSWER_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
UI name: Average queue answer time
Feature is a valid filter but not a valid grouping.
- AVG_RESOLUTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
UI name: Average resolution time
- AVG_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average talk time
- AVG_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average talk time agent
- AVG_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Average talk time customer
- CASES_CREATED
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases created
- CONTACTS_ABANDONED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression
UI name: Contact abandoned
- CONTACTS_CREATED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype
UI name: Contacts created
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
,DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression
UI name: API contacts handled
Feature is a valid filter but not a valid grouping.
- CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT
-
Unit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
- CONTACTS_HOLD_ABANDONS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts hold disconnect
- CONTACTS_ON_HOLD_AGENT_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts hold agent disconnect
- CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts hold customer disconnect
- CONTACTS_PUT_ON_HOLD
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts put on hold
- CONTACTS_TRANSFERRED_OUT_EXTERNAL
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts transferred out external
- CONTACTS_TRANSFERRED_OUT_INTERNAL
-
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contacts transferred out internal
- CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts queued
- CONTACTS_QUEUED_BY_ENQUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts queued by Enqueue
- CONTACTS_RESOLVED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Contacts resolved in X
- CONTACTS_TRANSFERRED_OUT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
UI name: Contacts transferred out
Feature is a valid filter but not a valid grouping.
- CONTACTS_TRANSFERRED_OUT_BY_AGENT
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts transferred out by agent
- CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contacts transferred out queue
- CURRENT_CASES
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Current cases
- MAX_QUEUED_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Maximum queued time
- PERCENT_CASES_FIRST_CONTACT_RESOLVED
-
Unit: Percent
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases resolved on first contact
- PERCENT_CONTACTS_STEP_EXPIRED
-
Unit: Percent
Valid groupings and filters: Queue, RoutingStepExpression
UI name: Not available
- PERCENT_CONTACTS_STEP_JOINED
-
Unit: Percent
Valid groupings and filters: Queue, RoutingStepExpression
UI name: Not available
- PERCENT_NON_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Non-talk time percent
- PERCENT_TALK_TIME
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Talk time percent
- PERCENT_TALK_TIME_AGENT
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Talk time agent percent
- PERCENT_TALK_TIME_CUSTOMER
-
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Talk time customer percent
- REOPENED_CASE_ACTIONS
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases reopened
- RESOLVED_CASE_ACTIONS
-
Unit: Count
Required filter key: CASE_TEMPLATE_ARN
Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS
UI name: Cases resolved
- SERVICE_LEVEL
-
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Service level X
- STEP_CONTACTS_QUEUED
-
Unit: Count
Valid groupings and filters: Queue, RoutingStepExpression
UI name: Not available
- SUM_AFTER_CONTACT_WORK_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: After contact work time
- SUM_CONNECTING_TIME_AGENT
-
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. This metric only supports the following filter keys asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent API connecting time
The
Negate
key in Metric Level Filters is not applicable for this metric. - SUM_CONTACT_FLOW_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contact flow time
- SUM_CONTACT_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent on contact time
- SUM_CONTACTS_ANSWERED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Contacts answered in X seconds
- SUM_CONTACTS_ABANDONED_IN_X
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for "Less than").UI name: Contacts abandoned in X seconds
- SUM_CONTACTS_DISCONNECTED
-
Valid metric filter key:
DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype
UI name: Contact disconnected
- SUM_ERROR_STATUS_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Error status time
- SUM_HANDLE_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Contact handle time
- SUM_HOLD_TIME
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Customer hold time
- SUM_IDLE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Agent idle time
- SUM_INTERACTION_AND_HOLD_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent interaction and hold time
- SUM_INTERACTION_TIME
-
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
UI name: Agent interaction time
- SUM_NON_PRODUCTIVE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Non-Productive Time
- SUM_ONLINE_TIME_AGENT
-
Unit: Seconds
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
UI name: Online time
- SUM_RETRY_CALLBACK_ATTEMPTS
-
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype
UI name: Callback attempts
If no value was sent for this field, a default will be set. If you want to determine if no value was sent, use .metrics.is_none()
.
sourcepub fn next_token(&self) -> Option<&str>
pub fn next_token(&self) -> Option<&str>
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
sourcepub fn max_results(&self) -> Option<i32>
pub fn max_results(&self) -> Option<i32>
The maximum number of results to return per page.
source§impl GetMetricDataV2Input
impl GetMetricDataV2Input
sourcepub fn builder() -> GetMetricDataV2InputBuilder
pub fn builder() -> GetMetricDataV2InputBuilder
Creates a new builder-style object to manufacture GetMetricDataV2Input
.
Trait Implementations§
source§impl Clone for GetMetricDataV2Input
impl Clone for GetMetricDataV2Input
source§fn clone(&self) -> GetMetricDataV2Input
fn clone(&self) -> GetMetricDataV2Input
1.0.0 · source§fn clone_from(&mut self, source: &Self)
fn clone_from(&mut self, source: &Self)
source
. Read moresource§impl Debug for GetMetricDataV2Input
impl Debug for GetMetricDataV2Input
source§impl PartialEq for GetMetricDataV2Input
impl PartialEq for GetMetricDataV2Input
source§fn eq(&self, other: &GetMetricDataV2Input) -> bool
fn eq(&self, other: &GetMetricDataV2Input) -> bool
self
and other
values to be equal, and is used
by ==
.