Struct aws_sdk_connect::operation::create_persistent_contact_association::CreatePersistentContactAssociationInput

#[non_exhaustive]
pub struct CreatePersistentContactAssociationInput {
    pub instance_id: Option<String>,
    pub initial_contact_id: Option<String>,
    pub rehydration_type: Option<RehydrationType>,
    pub source_contact_id: Option<String>,
    pub client_token: Option<String>,
}

Fields (Non-exhaustive)

Non-exhaustive structs could have additional fields added in future. Therefore, non-exhaustive structs cannot be constructed in external crates using the traditional Struct { .. } syntax; cannot be matched against without a wildcard ..; and struct update syntax will not work.

instance_id: Option<String>

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

initial_contact_id: Option<String>

This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

rehydration_type: Option<RehydrationType>

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

source_contact_id: Option<String>

The contactId from which a persistent chat session must be started.

client_token: Option<String>

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Implementations

impl CreatePersistentContactAssociationInput

pub fn instance_id(&self) -> Option<&str>

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

pub fn initial_contact_id(&self) -> Option<&str>

This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

pub fn rehydration_type(&self) -> Option<&RehydrationType>

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

pub fn source_contact_id(&self) -> Option<&str>

The contactId from which a persistent chat session must be started.

pub fn client_token(&self) -> Option<&str>

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

impl CreatePersistentContactAssociationInput

pub fn builder() -> CreatePersistentContactAssociationInputBuilder

Creates a new builder-style object to manufacture CreatePersistentContactAssociationInput.

Trait Implementations

impl Clone for CreatePersistentContactAssociationInput

fn clone(&self) -> CreatePersistentContactAssociationInput

Returns a copy of the value.

fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source.

impl Debug for CreatePersistentContactAssociationInput

fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter.

impl PartialEq for CreatePersistentContactAssociationInput

fn eq(&self, other: &CreatePersistentContactAssociationInput) -> bool

This method tests for self and other values to be equal, and is used by ==.

fn ne(&self, other: &Rhs) -> bool

This method tests for !=. The default implementation is almost always sufficient, and should not be overridden without very good reason.

impl StructuralPartialEq for CreatePersistentContactAssociationInput