Struct aws_sdk_connect::model::Contact

#[non_exhaustive]
pub struct Contact {

    pub arn: Option<String>,
    pub id: Option<String>,
    pub initial_contact_id: Option<String>,
    pub previous_contact_id: Option<String>,
    pub initiation_method: Option<ContactInitiationMethod>,
    pub name: Option<String>,
    pub description: Option<String>,
    pub channel: Option<Channel>,
    pub queue_info: Option<QueueInfo>,
    pub agent_info: Option<AgentInfo>,
    pub initiation_timestamp: Option<DateTime>,
    pub disconnect_timestamp: Option<DateTime>,
    pub last_update_timestamp: Option<DateTime>,
    pub scheduled_timestamp: Option<DateTime>,
}

Contains information about a contact.

Fields (Non-exhaustive)

Non-exhaustive structs could have additional fields added in future. Therefore, non-exhaustive structs cannot be constructed in external crates using the traditional Struct { .. } syntax; cannot be matched against without a wildcard ..; and struct update syntax will not work.

arn: Option<String>

The Amazon Resource Name (ARN) for the contact.

id: Option<String>

The identifier for the contact.

initial_contact_id: Option<String>

If this contact is related to other contacts, this is the ID of the initial contact.

previous_contact_id: Option<String>

If this contact is not the first contact, this is the ID of the previous contact.

initiation_method: Option<ContactInitiationMethod>

Indicates how the contact was initiated.

name: Option<String>

The name of the contact.

description: Option<String>

The description of the contact.

channel: Option<Channel>

How the contact reached your contact center.

queue_info: Option<QueueInfo>

If this contact was queued, this contains information about the queue.

agent_info: Option<AgentInfo>

Information about the agent who accepted the contact.

initiation_timestamp: Option<DateTime>

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived.

disconnect_timestamp: Option<DateTime>

The timestamp when the customer endpoint disconnected from Amazon Connect.

last_update_timestamp: Option<DateTime>

The timestamp when contact was last updated.

scheduled_timestamp: Option<DateTime>

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Implementations

impl Contact

pub fn arn(&self) -> Option<&str>

The Amazon Resource Name (ARN) for the contact.

pub fn id(&self) -> Option<&str>

The identifier for the contact.

pub fn initial_contact_id(&self) -> Option<&str>

If this contact is related to other contacts, this is the ID of the initial contact.

pub fn previous_contact_id(&self) -> Option<&str>

If this contact is not the first contact, this is the ID of the previous contact.

pub fn initiation_method(&self) -> Option<&ContactInitiationMethod>

Indicates how the contact was initiated.

pub fn name(&self) -> Option<&str>

The name of the contact.

pub fn description(&self) -> Option<&str>

The description of the contact.

pub fn channel(&self) -> Option<&Channel>

How the contact reached your contact center.

pub fn queue_info(&self) -> Option<&QueueInfo>

If this contact was queued, this contains information about the queue.

pub fn agent_info(&self) -> Option<&AgentInfo>

Information about the agent who accepted the contact.

pub fn initiation_timestamp(&self) -> Option<&DateTime>

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived.

pub fn disconnect_timestamp(&self) -> Option<&DateTime>

The timestamp when the customer endpoint disconnected from Amazon Connect.

pub fn last_update_timestamp(&self) -> Option<&DateTime>

The timestamp when contact was last updated.

pub fn scheduled_timestamp(&self) -> Option<&DateTime>

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

impl Contact

pub fn builder() -> Builder

Creates a new builder-style object to manufacture Contact

Trait Implementations

impl Clone for Contact

fn clone(&self) -> Contact

Returns a copy of the value.

fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source.

impl Debug for Contact

fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter.

impl PartialEq<Contact> for Contact

fn eq(&self, other: &Contact) -> bool

This method tests for self and other values to be equal, and is used by ==.

fn ne(&self, other: &Contact) -> bool

This method tests for !=.

impl StructuralPartialEq for Contact